Head of IT

• Manage and support internal IT systems while monitoring health and stability
• Respond to alerts and implement security controls, maintaining compliance with internal standards
• Assist clients in implementing technical fixes following assessments
• Produce documentation, procedures, and supporting materials
• Support colleagues with their day-to-day IT requirements
• Contribute to continuous improvement initiatives

Technologies:

• Active Directory
• Azure
• Cloud
• Cisco
• Debian
• Firewall
• Hardware
• Hyper-V
• Support
• ITSM
• JIRA
• Linux
• Microsoft 365
• Network
• RHEL
• Security
• ServiceNow
• Ubuntu
• VPN
• VMware
• Windows
• Office 365
• Mobile

• Must possess UK Government SC clearance eligibility (ILR or British Passport)
• Extensive experience in 3rd Line Support
• Strong knowledge of internal IT systems, including desktop, server, network, and cloud environments
• Proficient in administering Linux and Microsoft operating systems
• Familiarity with network and systems management tools
• Experience with implementing and maintaining robust security controls across IT infrastructure
• Skills in installing, configuring, and troubleshooting hardware, operating systems, networks, and applications
• Ability to produce clear and accurate technical documentation and procedures
• Hands-on experience with Microsoft Azure and Azure Active Directory / Entra ID
• Knowledge of Microsoft 365 and Intune (MDM)
• Proficiency in Windows Server & Linux (Debian/Ubuntu/RHEL or similar)
• Understanding of Active Directory & Group Policy
• Experience with firewall and network security technologies (e.g. Fortinet, Cisco, Palo Alto)
• Competence in handling VPN and remote access solutions
• Familiarity with ticketing and ITSM platforms (e.g. ServiceNow, Jira, Freshdesk)
• Experience with virtualization technologies (e.g. VMware, Hyper-V)