Infrastructure Engineer

The University of Northampton's Infrastructure Engineer supports and develops the IT infrastructure, working closely with colleagues across IT, the wider university, and third-party suppliers. You will be part of the Systems team, helping to maintain reliable, secure infrastructure services and continuously improve systems and processes in line with the university's digital strategy.

This is a hands-on job in a fast-paced educational environment, suitable for someone with technical foundations and a genuine interest in infrastructure technologies. The job provides 2nd and 3rd line support for infrastructure related incidents, service requests, and problems affecting both staff and students. It involves delivering business-as-usual activities alongside project work, as assigned by senior engineers and the team manager.

Responsibilities include deploying, configuring, monitoring, and supporting servers and associated infrastructure systems, while ensuring all environments meet operational policies, standards, and best practice guidelines. The job also requires maintaining accurate and up-to-date technical documentation, including system configurations and processes, and providing infrastructure support across campus locations and remote sites.

A clear, customer-focused, and nontechnical approach is essential when working with end users. In addition, the job includes managing and supporting hardware, software, inventory, printing services, and monitoring tools, as well as liaising with third-party suppliers to ensure equipment and services are delivered and ready on time.

The working hours are 37 hours per week, with an occasional on call rota, rotated around the team and with some out of hours working requirements.

We want you to be able to carry out your work in a way that best supports UON and our students, but also you as an individual. We understand this may vary between different areas of the university as well as from one person to another. With Smarter Working you can work with increased flexibility, if you would like to, which can facilitate greater freedom and autonomy. The job will be predominately based on the waterside Campus, but some remote working is possible with your line managers agreement., 1. Creating an Inclusive Environment: Adopting a zero-tolerance approach to discrimination and ensuring all activities are inclusive.

2. Supporting Students and Staff: Strengthening mental health support, enhancing disability confidence, and ensuring academic and professional support.
3. Tackling Inequalities: Involving students in recruitment, integrating forums for equality data analysis, and supporting networks for protected characteristics.

UON's Major Commitments:

• Disability Confident
• Standalone Pledge
• IHRA Working Definition

You have a solid background in IT, supported by a relevant qualification or practical experience, and ideally an ITIL v4 certification.

You enjoy working as part of a team and take pride in delivering a high standard of customer service.

You are comfortable supporting a diverse user base, including students, academics, and colleagues across the university, and understand the importance of providing clear, friendly, and effective support.

You also have hands-on experience with day-to-day operational IT activities, including supporting users, monitoring systems, and troubleshooting incidents, and you approach problems with a calm and practical mindset.

You have knowledge and experience in at least 4 of the technologies listed below:

• Windows Operating Systems 11

• Windows Server 2019 / 2022 / 2025

• Active Directory & Group Policy 2019/2022/2025

• Exchange 365 Online

• A good knowledge of IT end user devices

• A good knowledge of Microsoft end user applications

• A good understanding of the Office 365 Environment

• Hyper Converged Infrastructures (Storage Spaces)

• Virtual Infrastructures VMWare, Hyper V, Nutanix

• A good understanding of file storage, backup and data recovery techniques

• Knowledge of Service Monitoring (Logic Monitor), and other tools

• Identity Management (IDM)

• MS Certificate Services

• Azure / AWS and AZURE MFA security configuration

• PowerShell scripting

• An understanding of the printing process

• Knowledge and understanding of AI Technologies

Qualifications

Essential

• Hold a relevant professional level IT qualification or Bachelors / Advanced Degree or equivalent experience

• Evidence of continuing professional development

Desirable

• ITIL Foundation Certified

At the University of Northampton, we are committed to supporting aspirations, creating opportunities, and delivering meaningful impact. Our people are at the heart of everything we do, and we foster a progressive, inclusive environment where excellence thrives for our students and staff. Our People Our staff are our greatest asset. We are dedicated to building an inclusive community that values diversity, promotes wellbeing, and supports personal and professional growth. By developing a first-rate People Strategy, we aim to attract and retain top talent, enhance career progression, and ensure that every colleague feels empowered to achieve their best. Our Values * Inclusivity: We celebrate diversity and ensure that everyone has the opportunity to excel. * Sustainability: We are committed to becoming a net zero carbon institution, taking collective action for the benefit of society and the environment. * Aspiration: We strive for excellence in all we do, empowering our staff, students, and partners to reach their highest potential. * Trust: We build relationships based on respect, transparency, and shared goals. Together, we are creating a future where our community, our work, and our impact truly make a difference., The University of Northampton is committed to providing a vibrant, ethical, and sustainable environment that values equality, diversity, and inclusion. Our commitment ensures an inclusive atmosphere for staff, students, and the public. We manage equality and diversity through key committees and formal policies, extending our responsibility to subsidiary companies and partnerships. Together @ UON Our Commitment to Equality and Inclusion Together @ UON affirms our dedication to creating an environment that celebrates diversity and promotes equality. We aim to foster a space where all can thrive, aligning with our mission to transform lives and inspire change.