3rd Line Storage & PKI Support Engineer

• Providing expert support for storage solutions (Dell Avamar, Data Domain) and Public Key Infrastructure (PKI) systems (Microsoft, Thales)
• Responding to escalations from 2nd Line and managing incidents via the Incident Process
• Supporting and maintaining PKI and storage solutions, including travel to other sites
• Conducting readiness assessments for new releases and producing detailed documentation
• Monitoring systems using Event Management tools (e.g., SCOM) and executing planned activities through Change Management processes
• Supporting backup and storage operations, ensuring system integrity and security

Technologies:

• Cloud
• Support
• ITSM
• Security
• VMware
• Windows, We are a reputable organisation committed to building trust through innovation, seeking a dedicated 3rd Line Storage & PKI Support Engineer to join our dynamic team in Basingstoke. This role is critical for supporting high-security government systems, and we offer a collaborative, evolving environment where you can make a real difference. The position is initially for 6 months with a possible extension, offering a rate of up to £500 per day via an approved umbrella company. Candidates must be willing and eligible to undergo high security clearance.

• Experience with storage solutions such as Dell Avamar & Data Domain
• Knowledge of Public Key Technologies (Microsoft, Thales)
• Familiarity with Cloud Infrastructure Storage and VMware cloud technologies
• Understanding of ITSM processes and server administration (e.g., Windows Server)
• Proficiency with Event Management tools (e.g., SCOM) and VMware vCenter (use, not administer)
• Ability to work shifts (0700-1500 & 1100-1900) on a rotating basis
• DV clearance is essential; Purple clearance is required for this role