Infrastructure Engineer

• Ensure the delivery of IT infrastructure services to the charity and supported organisations in a responsive manner
• Support the management of over 250 End-Point Devices
• Use Intune to keep devices up to date and maintain the security software of laptops, desktops, and tablet computers
• Manage and deal with tickets in a time-efficient manner
• Collaborate with the wider Charity team to understand upcoming infrastructure needs
• Document all changes clearly for future users

Technologies:

• Active Directory
• Azure
• Hyper-V
• Support
• Network
• Office 365
• Security
• Windows
• Cloud
• DevOps

• Demonstrable experience working in IT and phone maintenance/support, ideally at a 3rd line level
• Experience in a high-level service desk environment for a mid-large size organisation
• Proven ability in the use of Windows Server 2016, 2019, or 2022
• Practical experience with Office 365/Azure, Windows 11, Active Directory, and Hyper-V
• Experience in developing and deploying network/infrastructure solutions via Intune
• Solid communication skills to handle multiple queries

We are a unique charity dedicated to service, learning, and caring, supporting numerous people across the UK. We offer a competitive salary of up to £40,000, a pension scheme up to 6%, enhanced sick pay, and 25 days of annual leave. Our team is committed to training and development, ensuring our employees have the resources to thrive. Join us in making a meaningful impact!