TELECOMMUTE Digital Accountant

About Us: Easy Digital is a dynamic FinTech SaaS company based in the City of London, serving over 20,000+ small and micro UK businesses. With a solid roadmap and technology at our core, we have ambitious plans for the next five years. Our experienced founders foster a great social working environment and a focus on continual delivery. We are passionate about delivering creative, high-quality software and providing fantastic customer service. The Role: The suitable individual will be a part of the front office team whose responsibilities involve ensuring that all contacts with customers are dealt with in a timely and professional manner. Prepare accounts and CT600s for assigned managed filings ensuring all filing deadlines are met. Complete all checks for company incorporations. Help with the testing of new and existing products recording all findings. Research and write knowledge base articles. Key Responsibilities: Help Desk * Ensure that all customer contact via online chat, phone, email and colab are dealt with in a timely and professional manner instant response for online chat/phone and within 2 hours for email. * Assess each customer's question, ensuring concise and clear responses. * Ensure that AML regulations are adhered to when processing Companies for Incorporation. * Help with the scanning, categorisation, distribution and notification to customers for incoming mail. Ensuring only relevant mail is forwarded for services paid for. * Collection of post from post area on a regular basis (minimum) twice per week, scan (checking correct packages have been paid for) and distribution to relevant customers. Managed Filings * Communicate with all assigned managed filing customers in a timely and professional manner. * Keep customers updated about progress of managed filing completion aiming to complete each case within 48 hours. * Complete managed filings in both FRS105 accurately and in a timely manner meeting our SLA of 48 turnaround for 95% of Managed Filings. * Be responsible for all Small Managed Filing (FRS102) completing accurately and in a timely manner meeting our SLA of 48 turnaround for 95% of Managed Filings. * Prepare SA100 returns for assigned managed filing customers. * Ensure that all Managed Filings are completed in a timely fashion adhering to our guideline of completion within 48 hrs of all information being supplied. * Ensure that Managed filing work flows are kept to and nonresponsive customer cases are closed. * Ensure all notes are kept up to date for each case with details of follow ups and issues related to the case. Knowledge Base Articles * Research and complete 2 articles per month from the knowledge base directory, ensuring that the information is technically correct, written for the use of our customers and meets the SEO (search engine optimisation) requirements. Product Maintenance * Raise jiras and document fully any

issues that you find through testing or with communications with customers, to help ensure our software's integrity. * Work across multiple different teams in assisting with preparing test cases for new and existing software releases. * Carry out user acceptance testing (UAT) as new and additional functionality is added to software. General Admin * Proactively get involved in and collaborate in biweekly team meetings. * Complete additional tasks as and when required to. Essential Skills/Qualifications: The ideal candidate will either involve being a recent graduate with a degree in business, accounting & finance or another related field, or driven professionals with 1-2 years of experience working within the accounting or software/technology space. The ideal candidate will demonstrate a strong willingness to learn, maintain a positive attitude, and thrive as part of a team. They will also possess strong written and verbal communication skills, enabling them to collaborate effectively and contribute to a dynamic working environment. Nice to have: The successful candidate will be: * Comfortable working with financial data. * Proactive attitude towards learning new tools and tech. * Professional demeanour with a customer-focused approach. * Strong ability to manage multiple tasks and projects at the same time. What Success Looks Like in This Role: * Quickly builds a strong understanding of the company's products, processes and systems. * Learns new tools and workflows efficiently while maintaining accuracy. * Takes initiative and consistently delivers high-quality work. * Demonstrates strong customer service skills and builds positive customer relationships. What's on Offer? Offering a competitive salary. 22 days annual leave per annum plus bank holidays. An additional birthday day off! Working schedule includes Monday to Friday from 8:30am to 5:30pm with Fridays working from home. Career development: We

invest in training and growth opportunities to help you achieve your full potential. Positive work culture: A supportive, welcoming environment built on trust and collaboration. £29,000 - £31,000