Endpoint Engineer

• Act as the subject matter expert for Windows & Office Pro Plus Feature Releases
• Analyse and communicate Feature Release changes to internal teams and customers
• Translate new Microsoft changes into hardware and application impact assessments
• Serve as the single point of contact for technical queries and escalations
• Investigate deployment failures using SCCM and Intune
• Own and resolve 3rd-line incidents via the Remedy queue
• Implement remediation activities to enhance service performance
• Present detailed Feature Release impact reports to Service Management and customers

Technologies:

• Hardware
• Windows, We are a market-leading service provider working in partnership to recruit an Endpoint Engineer with SME level knowledge of SCCM and Intune. In this role, you will help global customers secure, comply, and optimize their End User environments. Our collaborative global team values passion for modern workplace technologies and problem-solving skills, aiming to drive digital transformation. Join us in delivering a smooth upgrade experience for users through effective processes and tools.

• Confidently understand and interpret Microsofts roadmap for Windows & Office
• Communicate technical changes clearly to technical and non-technical audiences
• Deliver high-quality advisory, consultancy, and presentations
• Manage complex incidents and engage with multiple stakeholders
• Work collaboratively across internal teams, customers, and third parties