Desktop Support Engineer

• Providing 1st and 2nd line support across desktops, laptops, tablets, and smartphones, ensuring SLAs are consistently met
• Supporting a Windows 11 enterprise rollout, including Windows 10 migrations, device imaging, user data transfers, and post-deployment support
• Troubleshooting hardware, software, and application issues across a diverse end-user base
• Managing incidents and changes via a service desk tool, prioritising by business impact and escalating where appropriate
• Creating and maintaining knowledge base articles and support documentation to improve first-time fix rates
• Working closely with internal IT teams and third-party suppliers to resolve issues and drive continuous improvement

Technologies:

• Active Directory
• Azure
• Hardware
• Support
• Microsoft 365
• Security
• SharePoint
• Windows
• iOS
• Office 365
• Cloud, We are a busy enterprise IT environment looking for an experienced Desktop Support Engineer to join our team on a 2-3 month day-rate contract. This role is best suited for individuals who enjoy being hands-on and take pride in delivering excellent user support within a structured and secure organization. Our environment supports a range of devices and technologies, and youll play a key role in ensuring a seamless deployment and management of Windows 11. We offer a hybrid working approach depending on requirements and aim to provide a positive and collaborative workplace.

• Strong hands-on experience with Windows 10/11 and desktop/server environments
• Working knowledge of Entra ID / Active Directory (on-premise and Azure)
• Experience with Microsoft 365, including Teams and SharePoint
• Advanced device management using SCCM and Intune (deployment, patching, upgrades, configuration)
• Experience managing Windows and iOS devices in an enterprise environment
• Solid understanding of infrastructure security, risk-based patching, and vulnerability mitigation
• Familiarity with IT compliance, business continuity planning (BCP), disaster recovery (DR), and industry best practice
• Strong customer-focused mindset with excellent communication skills
• Ability to explain technical issues to users of varying IT ability
• Highly organised with the ability to manage multiple incidents effectively
• A collaborative team player comfortable working with stakeholders and suppliers
• Confident operating in contract roles and delivering value quickly