Manager, Tech Deployment

The Manager, Tech Deployment role within the IOM Technology Market Engagement team has a unique opportunity to play a critical role ensuring the successful delivery of our markets' roadmap commitments.

Using proven methodologies, this role is responsible for providing support in the coordination and delivery of projects and emerging priorities across IOM markets. Partnering with cross-functional teams to provide oversight while driving execution, minimizing risk and sharing timely / accurate reporting are key responsibilities within the position.

Duties

What will my accountabilities be?

Primary Duties

• Relationship Building:
• Builds strong cross-functional relationships with IOM markets, Segment, Vendor and Global teams to support market technology commitments.
• Identifies, documents and shares opportunities for process improvement.
• Participates in cross-market knowledge sharing network driving collaboration in problem-solving and best in class practices.
• Project Management:
• Provides project and strategic support to IOM markets and cross-functional teams for prioritized technology objectives and steady-state activities.
• Employs gold standard project management methods to create and maintain project timelines providing clear visibility to key milestones and stage gates.
• Sets and maintains project governance by facilitating stage gate reviews and communicating outcomes.
• Creates and executes necessary charters, templates, tools and associated artifacts that are best fit for purpose.
• Provides clear and timely status updates for standing reporting cadences.
• Aligns stakeholders and team members by creating transparent, open lines of communication and a common understanding of project expectations.
• Proactively manages and drives open actions to timely completion.
• Documents, communicates and mitigates high-level risks, assumptions, and constraints using historical data and expert judgment to understand project limitations. Escalates risks in a timely manner and proactively employs problem-solving strategies to mitigate project challenges.
• Identifies, documents and shares opportunities for process improvement., * This role sits within the Global IOM Technology, LIOM Segment Technologies team and reports to the Director, LIOM Market Engagement.
• Global IOM Technology supports the International Operated Markets (IOM) segment comprised of the largest 16 markets outside the USA including: Australia & New Zealand, Canada, Germany & Luxembourg, France, UK & Ireland, Italy, Portugal, Spain, and IOM BU Markets: Austria, Belgium, Czech Republic & Slovakia, Netherlands, Poland, Switzerland and Ukraine.
• The IOM Technology Team partners with our international markets to support their shared needs, adoption and deployment of global products and services. With shared expertise and best practice, we aim to support the growth, performance and experience of a better McDonald's through technology.

What skills or prior experience would help you succeed in this role?

• Experience working in a complex global organisation across multiple business functions.
• Experience with enterprise-wide digital and restaurant technologies.
• Hands-on problem-solving skills with the ability to generate ideas and drive solutions.
• Takes a proactive, solutions-oriented approach to staying ahead of project needs, risks and issue resolution.
• 3+ years of global project management experience or related field(s).
• Strong analytical and organizational capabilities.
• Excellent relationship-building, communication, and presentation skills.
• Ability to balance empathy and accountability - able to understand diverse stakeholder needs while consistently driving progress and delivering measurable results.
• Understanding of and experience with Agile and product centric ways of working.
• Ability to work under pressure, meet deadlines, and manage multiple simultaneous projects / activities.
• Skilled in data manipulation, analysis, and reporting.
• High proficiency with PowerPoint, Excel and Microsoft Teams.

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment.

McDonald's is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. As the global leader in the foodservice industry, our legacy of innovation and hard work continues to drive us. From drive-thru updates to delivery to mobile order and pay, we are innovating quickly and growing. Joining McDonald's means thinking big and preparing for a career that can have influence around the world. At McDonald's, we see every day as a chance to create a positive impact. We lead through our values centered on inclusivity, service, integrity, community, and family. From the support of Ronald McDonald House to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry, and the planet. We also offer outstanding benefits including a sabbatical program, tuition assistance, and flexible work arrangements. We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone. We are interested in people who enhance our company culture: Does this role interest you? We encourage you to apply even if you don't meet every single requirement!