Software Analyst

The Software Analyst serves as a hybrid Business Analyst, Project Manager, and Scrum Master within an Agile/DevOps delivery model. This role is responsible for driving requirements, managing delivery execution, supporting operations, and enabling Agile best practices across assigned applications, products, or projects. Key Responsibilities Business Analysis

• Build and maintain a strong understanding of assigned business processes, functions, and rules

• Own the end-to-end functional solution and overall product vision

• Collaborate with business stakeholders to gather requirements and define acceptance criteria

• Create and manage a prioritized product backlog

• Develop user stories with appropriate detail for development teams

• Identify gaps, clarify inconsistencies, and resolve requirement-related issues

• Validate deliverables against acceptance criteria to ensure alignment with business objectives Project Management

• Execute IT projects using established ITPM methodologies

• Coordinate cross-functional teams including business, IT, and external providers

• Ensure on-time delivery of high-quality, cost-effective solutions

• Manage project plans, deliverables, risks, and dependencies

• Maintain project documentation and reporting artifacts Scrum Master (as needed)

• Lead Agile ceremonies (daily stand-ups, sprint planning, demos, retrospectives)

• Support Agile adoption and continuous improvement within the team

• Partner with Product Owners to manage and refine the backlog

• Remove blockers and enable team productivity Operations & Support

• Guide providers in executing support and maintenance activities

• Resolve escalated production issues

• Plan and execute system upgrades and lifecycle replacements

• Ensure adherence to ITSM/ITIL processes and SLA commitments Coordination & Leadership

• Coordinate day-to-day team activities and priorities

• Mentor junior team members when applicable

• Support release planning and off-cycle deployments

• Identify, manage, and escalate risks and issues

• Participate in resource planning and time tracking

• Operates comfortably across Business Analysis, Project Management, and Agile roles

• Strong communicator who can translate business needs into technical solutions

• Proven ability to manage competing priorities in a fast-paced environment

• Experience working in Agile/DevOps teams with cross-functional stakeholders

• Able to drive projects independently while aligning with organizational standards

• Comfortable working with both technical teams and business leadership

• Detail-oriented with a focus on delivery quality and continuous improvement Impact & Scope

• Balance speed, quality, and cost in solution delivery

• Contribute to scalable, forward-looking technical solutions

• Operate effectively within a continuously evolving Agile environment Collaboration

• Work closely with internal IT teams, business stakeholders, and external partners

• Communicate effectively through written and verbal channels

• Represent company values in all interactions Qualifications Education Bachelor's Degree required Experience 3-5 years of IT experience 2-3 years of project management experience Preferred Experience in Financial Services Familiarity with lease and loan systems Technical & Professional Skills Strong understanding of project delivery frameworks and methodologies Experience working in global, multi-location environments Strong communication skills, including presenting to leadership Knowledge of ITSM/ITIL processes