Help Desk Support

Are you looking to grow your career in IT and operations within a dynamic, international environment?

We're a global technology and services leader that powers the brands of the future. In this role, you'll support a key client program, ensuring smooth day-to-day operations across IT, Sales, and Operations environments.

As an Help Desk Support in Barcelona, you will play a critical role in maintaining systems, supporting users, and enabling business continuity.

Career growth and personal development

We'll provide you with the tools, training, and support you need to succeed. At Concentrix, there's real career growth potential, with opportunities to expand your skills across IT support, operations, and project coordination.

What you will do in this role

• Provide technical support across multiple environments, resolving incidents and managing service requests within SLA and quality standards.
• Monitor systems and identify potential issues, escalating and reporting as needed to prevent wider impact.
• Support business locations with on-site and remote assistance, ensuring smooth day-to-day operations.
• Coordinate onboarding processes, including account setup, access provisioning, and device preparation for new starters.
• Manage IT assets and equipment, including inventory control, device lifecycle, installations, and troubleshooting.
• Deliver training and documentation, including onboarding sessions, refresher trainings, and user guides to improve adoption and reduce incidents.

1-2 years of experience in IT support, customer service, or call center environments.

• Strong English communication skills (written and spoken).
• Solid knowledge of PC hardware, software, Windows OS, and Microsoft Office tools.
• Strong problem-solving, organizational, and multitasking skills.
• Team-oriented with a customer-focused mindset and high attention to detail.
• Reliable, proactive, and able to work independently in a fast-paced environment.

Nice to have

• Knowledge of PC & Print devices and hardware

Full-time 39 hours/week - temporary contract Monday to Friday from 9:00 to 18:00

• Salary 19.654€ gross/year
• Great location in Barcelona
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs and specialized courses

Mission:  

We will be the greatest customer engagement services company in the world, rich in diversity and talent. We will get there by embracing our culture.

About Concentrix:  

We’re a company like no other. We are fanatical about our staff and are constantly helping them grow and achieve their career goals. We are a global workplace that offers YOU infinite possibilities!

Company Overview:  

In a world full of average, we stand out. We believe experience is everything. Period.  To achieve outstanding results, we’re disrupting the market by being absolutely obsessed with making our clients’ businesses better. We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers. Our clients notice the difference too… in increased customer loyalty, improved business performance and differentiation in their markets. As a diverse, global organization, we have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the world’s best brands. Concentrix. A passionate company powered by passionate people.