Head of IT and Digital

• Lead the development and delivery of BCHGs AI & Digital Strategy and multi-year transformation roadmap
• Drive digital innovation, automation, AI opportunities and service modernisation across all areas of the business
• Shape and govern technology architecture, ensuring solutions are scalable, secure, and aligned to business needs
• Sponsor major programmes and cross-organisation digital change initiatives, ensuring benefits are delivered
• Champion digital adoption, digital confidence, and inclusive digital services
• Own BCHGs cyber security strategy, risk register, and cyber governance frameworks
• Provide senior leadership on cyber resilience, policy, compliance, and regulatory alignment
• Oversee the SOC (Security Operations Centre) partnership, ensuring contractual performance and alignment with risk posture
• Lead organisational incident response planning, acting as the senior escalation decision-maker
• Own disaster recovery and business continuity strategy for technology
• Provide assurance on IT service performance, availability, and compliance
• Set expectations, standards, and policies for IT operations, ensuring ITIL-aligned service management
• Lead supplier governance, ensuring value for money and robust performance
• Oversee investment planning, technology budgeting, and procurement governance
• Provide strategic oversight and final approval of technology procurement
• Lead Digital Business Partnering for all service areas, ensuring technology supports service improvement
• Oversee system roadmaps, configuration standards, and long-term sustainability of core systems
• Lead and develop a multidisciplinary team across IT operations and digital change
• Build a culture of innovation, continuous improvement, and strong customer focus
• Provide visible leadership, engaging with Directors, partners, and auditors

• Senior leadership experience in technology, digital transformation, or IT strategy
• Strong understanding of cyber governance, resilience, and technology risk
• Experience leading multi-disciplinary digital/IT teams
• Expertise in supplier governance and technology procurement
• Excellent communication and influencing skills at executive level
• Experience overseeing responsible adoption of AI and automation technologies
• Experience in housing/care/regulatory sectors (desirable)
• Experience with AI, automation, or enterprise digital change (desirable)
• Strategic technology leadership experience (desirable)
• Strong background in digital transformation and system optimisation (desirable)
• Experience in cyber security, risk, and governance (desirable)

At Black Country Housing Group (BCHG), we are a social business dedicated to delivering quality homes and care in the Black Country. With over 2,200 homes across the region and a purpose-built Residential Care Home, we are more than just a registered provider of social housing. We support local communities by offering free services that empower individuals in their career development, training, and employment. Our vision is to be the leading provider of affordable, high-quality homes and outstanding care. Founded in 1974, weve significantly expanded our services to make a real difference in the lives of thousands of customers each year. We offer a flexible pension scheme with up to a 7% employer contribution, a competitive salary range of £70,000 to £75,000, enhanced sick leave, family leave benefits, subsidized wellbeing events, and generous annual leave options, including extra days for attendance.