Senior Product Manager - Patient CRM

We are seeking a Senior Product Manager - Patient CRM to lead the design, development, and continuous improvement of customer-facing CRM products. This role owns the end-to-end product lifecycle, including product vision, roadmap, execution, and adoption., * Own and drive product vision, strategy, and roadmap for CRM/customer engagement platforms

• Lead end-to-end product lifecycle from concept through launch and adoption
• Build and enhance customer/patient engagement solutions using CRM platforms (Salesforce, Veeva, Health Cloud, etc.)
• Collaborate cross-functionally with Engineering, UX, Marketing, and Business stakeholders
• Drive data-driven decision-making, experimentation, and product optimization
• Ensure seamless product delivery through User Acceptance Testing (UAT) and feedback loops
• Define and track KPIs, adoption metrics, and business outcomes

• 8+ years of experience in Product Management
• Proven ownership of product strategy, roadmap, and delivery
• Experience building CRM or customer engagement platforms
• Strong experience with Salesforce, Veeva, or similar CRM tools
• Demonstrated success in product launches (GTM) and driving adoption
• Strong cross-functional leadership and stakeholder management

Preferred Qualifications

• Experience in healthcare, pharma, or digital health
• Experience working on patient engagement or customer-facing products