Senior Product Manager - Patient CRM
Pharmaceutical Company
South San Francisco, United States of America
yesterday
Role details
Contract type
Permanent contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
English Experience level
SeniorJob location
South San Francisco, United States of America
Tech stack
Cloud Computing
EHealth
Salesforce
Veeva
Job description
We are seeking a Senior Product Manager - Patient CRM to lead the design, development, and continuous improvement of customer-facing CRM products. This role owns the end-to-end product lifecycle, including product vision, roadmap, execution, and adoption., * Own and drive product vision, strategy, and roadmap for CRM/customer engagement platforms
- Lead end-to-end product lifecycle from concept through launch and adoption
- Build and enhance customer/patient engagement solutions using CRM platforms (Salesforce, Veeva, Health Cloud, etc.)
- Collaborate cross-functionally with Engineering, UX, Marketing, and Business stakeholders
- Drive data-driven decision-making, experimentation, and product optimization
- Ensure seamless product delivery through User Acceptance Testing (UAT) and feedback loops
- Define and track KPIs, adoption metrics, and business outcomes
Requirements
- 8+ years of experience in Product Management
- Proven ownership of product strategy, roadmap, and delivery
- Experience building CRM or customer engagement platforms
- Strong experience with Salesforce, Veeva, or similar CRM tools
- Demonstrated success in product launches (GTM) and driving adoption
- Strong cross-functional leadership and stakeholder management
Preferred Qualifications
- Experience in healthcare, pharma, or digital health
- Experience working on patient engagement or customer-facing products
