Technical Support Tier I - II

job title: Junior Tech I/II If you are an early adopter with a passion for technology and can easily explain technology to others, with the skills to match, this could be the job for you.

For 28 years we have provided human based technical support and consultation on client technology needs. We offer turnkey and ongoing person to person support; our ideal candidate would have a solid knowledge of all modern technology systems and concepts.

Tasks may range from assistance with desktop computers, printers, video, sound and phone systems, to higher networking and premises systems including email, file, NAS, backup, POS and domain controllers. We support all desktop / mobile / cloud computing platforms.

We've proudly earned our clients' trust over the last quarter century. Our goal is to be available, knowledgeable and concise in our resolutions. Actual Intelligence supporting client solutions.

Responsibilities:

• Provide remote support via voice, email and txt messaging to customers across the globe
• Provide onsite support for customers in the Central Texas region
• Identify, resolve and document customer issues using industry standard tools
• Management / Operation of infrastructure; network, desktop to mobile
• Provisioning and deployment of new hardware and software systems
• Work together with client vendors to set up and maintain client systems
• Device testing, order fulfillment, and other duties as defined over time

• Experience with configuration & administration of WinX / MacOS
• Experience with iOS and Android mobile platforms
• Understanding of networking; NAT, VPN and WAN networks
• Solid customer service experience
• Good listening and speaking skills, both verbal and written
• Ability to provide and maintain detailed documentation
• Ability to work on multiple priorities and projects simultaneously
• Ability to build positive and collaborative team relationships
• Problem-solving abilities and ability to meet reasonable deadlines
• Organized, detail oriented and self-motivated, High school graduate + Technology focused Associate's degree and/or equivalent work experience CompTIA A+, Network+, MCP, MCITP or similar certifications are a plus Multi Language skills are welcome

Requirements: US Citizen Clear Background check Valid driver's license Reliable transportation & vehicle insurance Reside < 25 miles from the core of Austin Ability to lift 50+ pounds and climb ladders

Environment: Small team with a local, laid-back company culture Stocked snack/drinks bar + company lunches and outings Large open office space with height-adjustable desks Ample parking / ground floor office Internal advancement options

We've been in business for 28 years in Austin. Our clients are some of the leaders in their industry and highly recognizable in their fields. Our clients consist of single user companies to 300+ employee sized enterprises. Many of our clients support multiple locations, some outside of Austin, some having global workers. This is a full time in office position with an approximate mix of 50/50 in our office and inside customer locations. Our job is our hobby and we love our work and treat our clients like family.