Senior Application Support/Automation Engineer

As a Senior Application Support/Automation Engineer within Fiserv's Core Acquiring Engineering organization, part of the Global Business Solutions (Payment Acceptance) business, you will play a critical role in ensuring the stability, performance, and availability of mission-critical payment platforms.

These platforms support authorization, clearing, and settlement for credit, debit, check, and prepaid transactions, processing millions of transactions per day with peak volumes exceeding 4,000 transactions per second, while maintaining millisecond-level response times for some of the largest merchants in the United States.

In this role, you will serve as a senior technical escalation point within the Production Support organization, providing deep application expertise, operational leadership during incidents, and proactive improvements to monitoring, alerting, and automation. You will work closely with engineering, command center, merchant support, and external partners to ensure resilient, observable, and continuously improving production environments.

This position is ideal for a seasoned production support professional who thrives in high-availability environments, enjoys solving complex system-level problems, and is energized by modernizing operations through observability, automation, and emerging AI-assisted capabilities.

This role will be a mix of application support and automation development. You will write automation scripts and utilities (Python, PowerShell, and/or Bash) for operational tasks such as log analysis, data extraction, health checks, configuration validation, and report generation. In addition you will explore and help pilot emerging AI-assisted operational capabilities (e.g., natural-language summaries, knowledge base querying, pattern recognition) as tooling and governance mature.

What you'll do:

• Provide Level II / advanced application support for core acquiring and payment authorization platforms, acting as a senior escalation point for complex production issues.
• Own end-to-end troubleshooting of application-wide and merchant-specific incidents, from detection and impact assessment through resolution and validation.
• Participate in and help lead a 24x7 on-call rotation, supporting scheduled changes, high-severity incidents, and platform events across gateway and backend systems.
• Drive incident response bridges, ensuring strong technical leadership, clear communication, and effective coordination across engineering, operations, and merchant support teams.
• Leverage observability platforms (e.g., Splunk, Dynatrace) to analyze logs, metrics, and traces, identify root causes, and assess customer and transaction impact.
• Actively contribute to alert tuning and signal quality, reducing noise, improving actionable alerts, and strengthening early detection of production issues.
• Develop and maintain deep expertise in supported platforms, data flows, and dependencies, serving as a trusted subject matter expert for the organization.
• Partner with engineering and product teams to support production readiness, change validation, and post-incident follow-ups.
• Contribute to operational maturity initiatives, including automation, runbook improvements, and AI-assisted operational tooling, with a mindset of continuous improvement.
• Communicate complex technical concepts clearly and effectively to Merchant Representatives, Incident Managers, Product Owners, and senior technical stakeholders., * This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
• This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
• All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal, state, and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.

Salary Range $100,000.00 - $165,600.00

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company's sole discretion.

• 6+ years of experience in technical production support, application support, or site reliability-adjacent roles supporting complex, high-availability systems.
• 6+ years of hands-on experience supporting Windows-based application environments, with a solid understanding of full application stacks.
• 6+ years of experience using observability and monitoring tools such as Splunk and/or Dynatrace, including log analysis, metric interpretation, and alert evaluation.
• 2+ years of experience writing automation scripts and utilities (Python, PowerShell, and/or Bash) for operational and support tasks.
• 1+ years of experience working with AI-assisted operational systems (LLMs) for service improvement and automation.
• Proven ability to participate in a 24x7 on-call rotation, responding effectively to incidents during nights, weekends, and holidays as required.
• Bachelor's degree in Computer Science, Engineering, or a related field, or an equivalent combination of education, professional experience, or military service.

Experience that would be great to have:

• Experience supporting payment processing, acquiring, or financial services platforms in a regulated, high-volume environment.
• Working knowledge of networking and infrastructure concepts, including LAN/WAN, firewalls, Windows servers, SQL, and POS integrations.
• Experience supporting applications across Windows and/or Linux/AIX environments.
• Familiarity with PCI-DSS requirements and secure handling of sensitive payment data.
• Experience with CI/CD pipelines and production deployment practices (Jenkins, GitHub Actions, GitLab CI, or equivalent) and strong Git discipline (branching, reviews).
• Experience building internal web portals (React/Angular or equivalent) with structured forms, validation, and backend API integration.
• Exposure to cloud platforms (AWS or Azure) for hosting applications and services.
• Exposure to AI/LLM service integration via REST APIs and interest in governed, responsible operational use-cases.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.