Solutions Analyst

Insight Global is looking for a Solutions Analyst for a Global Consulting firm that provides independent analysis, expert advisory and implementation support to corporations, law firms and financial institutions facing complex business, operational, and legal challenges. The Solutions Analyst will report directly to the Manager of Expert Solutions.

The Solutions Analyst is responsible for accessing, designing and implementing cloud-based solutions to meet specific business needs, including selecting appropriate services, optimizing architecture, ensuring security and compliance, and providing ongoing support to maximize the benefits of cloud technology; essentially bridging the gap between business requirements and technical capabilities.

The Solutions Analyst will act as the primary point of contact for technology solutions, practice specific software applications and systems used by internal experts to serve their IT clients. This position will act as a liaison between internal IT staff, business partners, and corporate departments to drive the deployment and management of technology solutions used by our Experts.

Primary Duties

• Work with customers to analyze and understand business and technical needs and maintain excellent customer relationships.

• Manage multiple projects focusing on ensuring Expert Solution Delivery.

• General Project Roles and Responsibilities:

? Assess business requirements with the customer

? Design unique/non-standard IT solutions

? Provide cost and performance estimates

? Collaborate with internal IT staff, external support, and Vendors

? Document architecture and train others for handing off maintenance and support

• Manage end-to-end projects for onboarding SaaS solutions, including requirements gathering, vendor selection, solution design, implementation, integration, user training, and ongoing support.

• Maintain understanding of key workflows, cost allocation, licensing, and support related to cloud services.

• Monitor and analyze the performance of cloud services to ensure optimal recommendations and operations.

• Provide reports and analysis of cloud utilization, optimization, and value added.

• Troubleshooting, root cause analysis, and remediation of issues related to cloud architecture, security, and applications.

• Assist in data engineering tasks, system administration, database administration, and data transmissions.

• Automate and operationalize routine tasks.

• Coordinate user acceptance testing of new or changing solutions.

• Assist with development of cloud strategy and governance.

• Maintain knowledge and documentation on the latest trends and technologies and conduct research and development of patterns and best practices.

• General system maintenance and downtime for relevant data systems, providing Teir III support operations.

• Willingness to adapt and learn new skills with rapidly realigning needs of our client's technologies.

• 5+ years of experience with Microsoft Azure, specifically:

? Creating, optimizing and maintaining Azure Virtual Machines, Blob Storage,

? Azure Billing and Cost Management

? Azure Networking

? Data platforms and other PaaS offerings

• Demonstrated domain expertise implementing and maintaining cloud platforms.

? Microsoft Certified: Azure Solutions Architect Expert

? AWS Certified Solutions Architect - Professional certification

• Experience with Windows PowerShell

• General understanding of data platforms such as DataBricks, Snowflake, SQL, and Fabric

• General understanding of data visualization such as Tableau and PowerBI

• Exceptional oral and written communication skills

• Excellent technical, analytical, and problem-solving skills with commitment to accuracy.

• Quick and able learner; can adjust to shifting priorities, projects, and roles.

• Must be highly organized and able to handle a variety of duties, frequently with limited timeframes.

• Ability to work independently and take initiative to solve problems. Soft Skills

• Relationship-driven mindset

• Clear verbal communication

• Collaborative and approachable

• Comfortable explaining technical concepts simply

In this role, communication skills are critical-this is not a "put your head down and talk to the computer" role.