Technical Program Manager (Dynamics 365 CE) - Hybrid

Delivery & Program Leadership

• Lead Microsoft Dynamics 365 CRM Agile programs, coach teams, establish product-oriented delivery models, and influence architecture, roadmap, and cross-team strategy.
• Drive discovery and requirement-gathering with business stakeholders, product owners, and BAs; ensure proper resource alignment.
• Manage sprint planning, backlog health, resource allocation, estimates/story points, schedules, tasks, and risks.
• Govern SDLC reviews: project/test plans, requirements, InfoSec, code, SIT/UAT; ensure all artifacts meet organizational standards.
• Ensure delivery of all core project documentation: Project Plan, User Stories, Test Assets, Release/Sanity summaries, Support guides, and regular status reports.

Release & Change Management

• Oversee release/deployment activities and compliance with change governance.
• Validate readiness against acceptance criteria - quality, environment, training/support, risk, roll-back plans.
• Secure QA, UAT, and Business sign-offs; ensure production-ready code packages.
• Deliver release collateral: deployment steps, manual steps, sanity results, business communications; ensure knowledge transfer and training completion.

Stakeholder & Client Management

• Manage expectations with clients and internal teams via weekly status, monthly health checks, annual business reviews, and planning workshops.
• Maintain client relationships, identify improvement opportunities, and manage SOW scope and Fieldglass workers.
• Run Customer Satisfaction Surveys and improvement plans.

People & Resource Management

• Lead hiring: workforce planning, sourcing, shortlisting, interviewing, and managing technical panels.
• Manage onboarding, project assignments, resource planning across onshore/nearshore/offshore teams.

Practice Development & Presales

• Monitor trends in Dynamics 365 CE, Salesforce, Seismic, CCB Insight, D&B Hoovers, and related technologies to enhance delivery excellence.
• Support presales - RFPs, proposals, estimations, pitches - and partner closely with business development.
• Serve as a techno-functional SME in client/sales discussions.
• Engage Microsoft and Salesforce alliances to support competency development.
• Attend conferences and seminars for networking, capability building, and opportunity identification.

• 10-15+ years of experience in program/project management within Microsoft Dynamics & Power Platform projects.
• Proven leadership in Agile delivery for Microsoft Dynamics 365 CRM projects
• Strong stakeholder and client-facing skills; ability to influence across architecture, product, engineering, and business teams.
• Experience with Jira, Confluence, Azure DevOps, and enterprise delivery tools.
• Bachelor's degree required; advanced degree preferred.
• Certifications such as PMP, SAFe, Scrum, or Microsoft/CRM credentials are a plus.

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.