IT Support Analyst

This is an intermediate-level, onsite contract role supporting workstation hardware and software at a state government facility. The position requires flexibility to work between 7:00 AM 7:00 PM and/or Saturdays on a rotational or on-call basis. Key Responsibilities Troubleshoot computer systems, software, and related hardware devices (printers, smartphones, etc.) Provide Tier 2 technical support for medium to high-complexity issues and take ownership of escalated problems Install, configure, and support software applications; monitor and resolve Service Desk queue tickets Perform root cause analysis and maintain technical documentation Provide Audio Visual (AV) and Video Conferencing (VC) support as assigned Participate in and coordinate projects, sharing information with OIT team members Required Skills & Experience, Customer Support Analyst Location: Tallahassee, FL Duration: 3+ months Onsite role Scope of Services: Responsible for software and hardware support. Provide technical adv…

• 22 hours ago

1 year of experience in workstation hardware installation, maintenance, and technical support; OR 1 year of customer service and technical support experience with Microsoft Office 365 and Windows 10+; OR equivalent certifications (CompTIA A+, CompTIA Net+, MCDST); OR Associate/Bachelor's degree in Computer Science, IT, or a related field Advanced knowledge of Microsoft products (OS, Office Suite, Outlook) in a networked environment Advanced knowledge of PC hardware, software, firmware, and LAN/WAN environments Ability to perform advanced troubleshooting across multiple computer manufacturers Strong written and verbal communication skills Education High School diploma or equivalent required.