Systems Administrator/Tier II Lead
ITAC
Birmingham, United States of America
3 days ago
Role details
Contract type
Permanent contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
English Experience level
Senior Compensation
$ 85KJob location
Birmingham, United States of America
Tech stack
Multitier Architecture
Azure
Backup Devices
Hyper-V
Information Technology Operations
Virtual Private Networks (VPN)
Microsoft Software
Windows Server
Powershell
Remote Access Technology
Virtualization Technology
Fortinet
Azure
Cisco networks
Job description
- Lead day-to-day onsite IT operations and act as the primary technical escalation point
- Provide Tier 2 support across servers, networks, security, and end-user systems
- Coach, mentor, and guide a small onsite support team to meet SLAs
- Manage Windows Server environments, backups, virtualization, and Azure resources
- Oversee networking, firewall, VPN, and wireless troubleshooting
- Maintain accurate documentation, runbooks, and work instructions
- Partner closely with client stakeholders and internal leadership
Requirements
- Experience leading onsite technical teams in a client-facing environment
- Hands-on expertise with Windows Server, Hyper-V, and Azure
- Working knowledge of Fortinet, Meraki, Unifi, and VPN technologies
- Ability to script or automate tasks using PowerShell
- Experience supporting enterprise backup and disaster recovery solutions
- Active technical certifications across Microsoft, CompTIA, Cisco, or Fortinet
Benefits & conditions
- Leadership role with hands-on technical ownership
- High visibility supporting a large, enterprise client environment
- Strong culture built on collaboration, accountability, and growth
- Opportunity to mentor and develop Tier 1-2 technicians
- Comprehensive health, dental, and vision benefits
- Paid holidays and generous PTO
- Retirement plan and insurance coverage
Compensation: $85K
