IT Support Specialist

• Serve as the primary point of contact for technical issues via phone, email, and live chat.
• Log all service requests in the ITSM ticketing system, ensuring accurate categorization and prioritization.
• Attempt first-call resolution by providing basic troubleshooting instruction to the customer.

• High School Diploma or equivalent education
• 3+ years of experience providing clerical and/or customer services support to DoD employees
• Must acquire CompTIA Security+ or another DoD 8570 baseline IAT 2 certification within 6 months from hire

Preferred Qualifications:

• Prior experience using ServiceNow ticketing platform.

Clearance Requirements:

• Must be a U.S. Citizen and possess a current or active TS/SCI clearance with the ability to pass a polygraph

Physical Requirements:

• The person in this position must be able to remain in a stationary position 50% of the time.
• Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations.