Senior IT Program Manager Digital Endpoint Management
Role details
Job location
Tech stack
Job description
The Senior IT Program Manager of Digital Endpoint Management is responsible for governing the configuration, compliance, and enterprise visibility of digital assets. This role ensures that hardware, software, endpoints, and mobility platforms are managed as strategic enterprise assets-optimized for user experience, compliant with licensing and regulatory requirements, and aligned to security and operational standards.
The role leads a hybrid operating model that combines strong internal governance and strategic ownership with managed service provider (MSP) capabilities to efficiently scale execution, control costs, and maintain operational consistency.
Key Responsibilities
Responsibilities may include the following and other duties may be assigned.
Asset Lifecycle & Platform Ownership
- Define enterprise standards for asset onboarding, imaging, tracking, refresh, and decommissioning across all end user asset classes
- Align with CMDB leader to ensure accurate, complete, and trusted asset records across endpoints, peripherals, and mobility platforms
Hybrid Delivery & MSP Management
- Design and operate a hybrid asset management and endpoint services model leveraging internal teams and MSP resources
- Determine which activities are retained in-house versus sourced through MSPs to balance cost, scale, and service quality
- Establish clear governance, SLAs, KPIs, and quality standards for MSP-delivered services
- Ensure MSP execution adheres to enterprise policies, security standards, and asset governance controls
- Continuously optimize the sourcing strategy to improve efficiency, scalability, and financial outcomes
Financial Control & Cost Optimization
- Partner with Finance and Procurement to manage technology asset costs, forecasting, and chargeback/showback models
- Identify and execute cost optimization opportunities through license reclamation, asset rationalization, refresh optimization, and demand management
- Provide executive transparency into asset-related spend, utilization, and value realization
Endpoint, Mobility & Device Management
- Govern enterprise endpoint management for PCs, laptops, and peripherals
- Own lifecycle governance for multi-function devices and industrial printers across office and operational environments
- Lead mobile device management (MDM), ensuring security, compliance, and user experience standards
Risk, Security & Compliance
- Partner with Cybersecurity to ensure assets meet security, patching, and compliance requirements
- Reduce operational, financial, and cyber risk through strong lifecycle controls and accurate asset visibility
- Support internal and external audits related to asset governance and compliance
Leadership & Operating Model
- Build and lead a high-performing endpoint governance team
- Develop internal expertise while leveraging MSP capacity for scale and specialized execution
- Establish KPIs, performance metrics, and continuous improvement mechanisms across internal and MSP teams
Requirements
Requires a Bachelors degree and minimum of 7 years of relevant experience, or advanced degree with a minimum of 5 years relevant experience., * 10+ years of experience in digital asset management, endpoint management, or technology operations leadership
- Proven experience operating hybrid delivery models leveraging MSPs or outsourcing partners
- Strong understanding of software licensing, vendor audits, and compliance governance
- Experience partnering with Finance, Procurement, Security, and Infrastructure teams
- Demonstrated ability to drive cost optimization and governance outcomes at scale
- Experience with ITAM/ITSM platforms (e.g., ServiceNow)
- Familiarity with Intune, JAMF, configuration management
- Experience in global or regulated enterprise environments
Success Measures
- Improved accuracy and trust in asset and configuration data
- Strong audit and compliance outcomes with minimal findings
- Reduced operational and financial risk tied to asset management
- High satisfaction with endpoint and mobility services
Benefits & conditions
MiniMed offers a competitive salary and flexible benefits package
At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.
Salary ranges for U.S (excl. PR) locations (USD):
At MiniMed, we are committed to supporting the well-being and financial security of our employees. Regular employees working 20 or more hours per week are eligible for a robust benefits package, including health, dental, and vision insurance, as well as access to a Health Savings Account, Healthcare Flexible Spending Account, life insurance, long-term disability leave, and a dependent daycare spending account. In addition, all regular employees enjoy incentive plans, a 401(k) plan with company match, short-term disability coverage, paid time off and holidays, participation in our Employee Stock Purchase Plan, and access to our Employee Assistance Program. Eligible employees may also benefit from our Non-qualified Retirement Plan Supplement and Capital Accumulation Plan, subject to IRS minimum earnings requirements. Please note that "regular employees" refers to those who are not temporary staff, such as interns, and some benefits may not apply to employees in Puerto Rico.
For further details about our comprehensive benefits, we encourage you to visit the link below.
