Implementation Systems Analyst

job summary: Are you a process-driven execution expert ready to streamline the future of digital banking? We are seeking an onsite Implementation Coordinator in San Antonio to act as the primary execution partner for our Federal Credit Union and Banking clients. This isn't just a support role; you will be the engine behind complex payment integrations-owning technical setups, data validation, and documentation to ensure our partners' members have a seamless experience. If you are a Salesforce pro who thrives in high-intensity environments and loves "getting under the hood" of complex workflows, we want you on the team.

location: San Antonio, Texas job type: Contract salary: $30 - 35 per hour work hours: 8am to 5pm education: Bachelors

responsibilities: Reporting, Review & Cross-Functional Support

• Support leadership and Implementation Managers with implementation reporting, progress tracking, and variance identification, including flagging gaps, delays, or inconsistencies across inputs.
• Assist with follow-up coordination by tracking open items, dependencies, and required responses across teams.
• Review client-submitted forms and setup documentation for accuracy, completeness, and alignment prior to progression.
• Work in alignment with Underwriting (UW) and internal operational teams by following established processes, clarifying requirements, and resolving outstanding questions to ensure downstream readiness.
• Surface risks, unclear inputs, or misalignments early and communicate them with clear context and recommended next steps.

Implementation Execution & Support

• Own and execute assigned implementation support tasks including ticket management, setup coordination, and operational readiness activities.
• Partner closely with the Implementation Manager, validating readiness milestones and escalating items that may impact timelines.
• Support go-live execution by ensuring pre-production readiness, assisting during cutover, and addressing immediate post-go-live issues.
• Review data inputs and user stories, flag issues, and coordinate troubleshooting-bringing in the Implementation Manager where decisions or client escalation are required.
• Validate minimum setup requirements and readiness criteria prior to formal handoff or next-phase progression.

Workflow & Ticket Management

• Create, maintain, and update Salesforce cases with accurate history, status, next steps, and target dates.
• Track tasks, dependencies, and follow-ups to ensure work continues moving forward-even when inputs are incomplete or unclear.
• Proactively identify blockers and escalate with clear, actionable context rather than vague status updates.
• Document recurring issues, gaps, or inefficiencies in tickets to enable operational improvements and management visibility.

Communication & Coordination

• Communicate clearly and professionally with internal teams; participate in client meetings as needed to support execution and clarification.
• Run or support simple client calls with defined agendas when required.
• Assist Implementation Managers by reinforcing follow-ups, documenting outcomes, and ensuring next steps are clearly captured and actioned.

qualifications:

• Bachelor's degree required.

• 3-6 years of experience in implementation support, operations, onboarding, or similar execution focused roles.

• Strong written communication skills with the ability to be clear, concise, and precise.

• Comfortable interacting with senior leadership and cross functional teams.

• Proven ability to manage multiple workstreams simultaneously under tight deadlines.

• Comfortable working directly in data, files, and systems.

• Experience using Salesforce or another CRM / ticketing platform.

• Ability to operate effectively in a fast paced, evolving environment with limited ambiguity.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

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Reporting, Review & Cross-Functional Support

• Support leadership and Implementation Managers with implementation reporting, progress tracking, and variance identification, including flagging gaps, delays, or inconsistencies across inputs.
• Assist with follow-up coordination by tracking open items, dependencies, and required responses across teams.
• Review client-submitted forms and setup documentation for accuracy, completeness, and alignment prior to progression.
• Work in alignment with Underwriting (UW) and internal operational teams by following established processes, clarifying requirements, and resolving outstanding questions to ensure downstream readiness.
• Surface risks, unclear inputs, or misalignments early and communicate them with clear context and recommended next steps.

Implementation Execution & Support

• Own and execute assigned implementation support tasks including ticket management, setup coordination, and operational readiness activities.
• Partner closely with the Implementation Manager, validating readiness milestones and escalating items that may impact timelines.
• Support go-live execution by ensuring pre-production readiness, assisting during cutover, and addressing immediate post-go-live issues.
• Review data inputs and user stories, flag issues, and coordinate troubleshooting-bringing in the Implementation Manager where decisions or client escalation are required.
• Validate minimum setup requirements and readiness criteria prior to formal handoff or next-phase progression.

Workflow & Ticket Management

• Create, maintain, and update Salesforce cases with accurate history, status, next steps, and target dates.
• Track tasks, dependencies, and follow-ups to ensure work continues moving forward-even when inputs are incomplete or unclear.
• Proactively identify blockers and escalate with clear, actionable context rather than vague status updates.
• Document recurring issues, gaps, or inefficiencies in tickets to enable operational improvements and management visibility.

Communication & Coordination

• Communicate clearly and professionally with internal teams; participate in client meetings as needed to support execution and clarification.
• Run or support simple client calls with defined agendas when required.
• Assist Implementation Managers by reinforcing follow-ups, documenting outcomes, and ensuring next steps are clearly captured and actioned.

Bachelor's degree required. - 3-6 years of experience in implementation support, operations, onboarding, or similar execution focused roles. - Strong written communication skills with the ability to be clear, concise, and precise. - Comfortable interacting with senior leadership and cross functional teams. - Proven ability to manage multiple workstreams simultaneously under tight deadlines. - Comfortable working directly in data, files, and systems. - Experience using Salesforce or another CRM / ticketing platform. - Ability to operate effectively in a fast paced, evolving environment with limited ambiguity.