Associate Director- HCP, Consumer, Identity Operations (Remote)

1. Leadership & Team Management
2. Lead, mentor, and develop managers and specialists across Identity, Consumer, and HCP Data Management Operations.
3. Set goals, KPIs, and performance expectations tailored to each operational area.
4. Build a culture of accountability, continuous improvement, and cross-team collaboration.
5. Ensure appropriate staffing, training, and professional development opportunities.
6. Operational Oversight Across HCP, Consumer & Identity Data Domains
7. Oversee end to end operational workflows for ingestion, transformation, QA, and delivery of Identity, Consumer, and HCP data.
8. Serve as the senior escalation point for operational issues, risk areas, and delivery challenges.
9. Ensure teams consistently meet SLAs, quality standards, and documentation requirements.
10. Maintain standardization and alignment of processes across all three data categories.
11. Collaboration With Product, Engineering & Development
12. Partner with Product Owners, Product Managers, and development teams to identify required enhancements and operational capabilities.
13. Participate in roadmap discussions, translating product needs into operational requirements.
14. Support solution design, testing, and rollout of new pipelines, automations, and tools.
15. Oversee smooth transitions from development to steady state operations.
16. Governance, Compliance & Risk Management
17. Ensure compliance with regulatory, privacy, and data handling requirements specific to Identity, Consumer, and HCP datasets.
18. Maintain audit ready documentation, process maps, and controls.
19. Identify operational risks, implement mitigation plans, and track remediation efforts.
20. Strategic Planning & Process Improvement
21. Develop multi quarter operational improvement plans across all three data disciplines.
22. Lead automation, workflow optimization, and operational scaling initiatives.
23. Evaluate new data sources, tools, and vendor capabilities to support operational growth.
24. Champion best practices across ingestion, transformation, validation, and data delivery.
25. Stakeholder Management & Communication
26. Serve as the senior point of contact for internal teams requesting Identity, Consumer, or HCP data support.
27. Communicate roadmaps, priorities, timelines, and risks to leadership and cross functional teams.
28. Partner with Delivery, GTM, Information Management, and other internal groups to ensure end to end alignment and readiness.

• 8+ years in data management, data operations, data engineering, or related functions.
• 4+ years of people leadership, including managing multiple teams or domains.
• Experience with identity data, consumer data, or healthcare data strongly preferred.
• Strong understanding of data ingestion, mapping, QC, transformation, and operational SLAs.
• Proven track record building scalable, automated, and compliant data processes.
• Excellent communication, relationship building, and cross-functional leadership skills.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism. The potential base pay range for this role, when annualized, is $84,400.00 - $235,300.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits. IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide. To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.