Data Center Technician (Break-fix)

Desired Tech must be able to hands-on Break Fix Client, IBM , and Dell Servers (PDU's, Motherboards, Memory, Fans, Arrays, etc).

• Analyzes, diagnoses, and troubleshoots hardware/server issues with focus on responsiveness; provides issue resolution. Maintains inventory and documentation of activity in ticket tracking software. Some familiarity with desktop support and deployment. Tech will provide project support as well as on-call support for incoming tickets.
• Provides 1st level 24/7 break-fix support for IT hardware as specified by or utilized in customer environment.
• Ability to guide others. Problem solving and self-management skills with attention to detail. Ability to prioritize tasks and effectively communicate verbally and in writing.