Data Analyst

We are seeking a Senior Data Analyst to join a high-impact team focused on customer insights and analytics. This role supports a product area responsible for intelligent voice routing systems, currently undergoing modernization., * Analyze large datasets to generate insights on customer behavior, segmentation, and experience

• Work with cross-functional teams to support data-driven decision making
• Develop dashboards and reports using Tableau / Power BI
• Perform deep-dive analysis using SQL and Snowflake
• Identify trends, inefficiencies, and opportunities for automation and optimization
• Translate complex data into clear, actionable business insights
• Participate in Agile ceremonies, backlog discussions, and analytics planning
• Collaborate with analytics and product teams to improve customer journey and engagement

The ideal candidate will have a strong analytical background (not software engineering) and the ability to derive insights from complex datasets to drive business decisions and enhance customer experience., * 10+ years of experience in data analysis / analytics roles

• Strong SQL expertise (must-have)
• Experience working with Snowflake or similar data platforms
• Strong experience with Tableau, Power BI, or other BI tools
• Proven ability to analyze customer data and deliver insights
• Strong problem-solving and analytical thinking skills
• Experience working in Agile environments
• Excellent communication and storytelling skills with data, * Experience with Python or R
• Exposure to customer behavior, digital analytics, or sentiment analysis
• Experience in financial services domain