Technical Support Analyst (Tier I)

• Install, configure, troubleshoot, and resolve desktop hardware and software issues
• Provide support for end-user computing environments including PCs, printers, and peripherals
• Assist with setup, relocation, and teardown of computer equipment and presentation systems as needed
• Log, update, and manage support tickets accurately within the IT service management system
• Diagnose and resolve technical issues in a timely and efficient manner
• Collaborate with IT team members and escalate complex issues when necessary
• Maintain clear and professional communication with end users and IT leadership
• Report directly to the Director of IT

"Navitas Partners, LLC" is seeking a motivated and detail-oriented Technical Support Analyst (Tier I) to join a fast-paced IT support environment. The ideal candidate will have at least 2 years of hands-on technical support experience, strong troubleshooting skills, and the ability to provide excellent end-user support across various levels of the organization., * Minimum 2 years of technical support or help desk experience

• Strong working knowledge of Windows 10 operating systems
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Familiarity with Avaya phone systems is a plus
• Excellent verbal and written communication skills
• Ability to work effectively in a high-volume, fast-paced environment
• Strong customer service mindset with the ability to interact professionally with users at all levels