IT Support Analyst I
Role details
Job location
Tech stack
Job description
This position will provide maintenance of the computer desktop environment for Monarch's nationwide portfolio including monitoring, resolving problems, installing hardware/software, and analyzing requirements.
It is responsible for administration and support of all Monarch PCs, printers, and related equipment at both the corporate location (Active Directory) and remote locations (Workgroup); end user support; license tracking; and PC maintenance, upgrades and configurations.
Although this is a Remote Monitoring and Management (RMM) position for Monarch's nationwide portfolio the person in this role is expected to office out of the Franktown, CO office.
Requirements
Trade school, Associate's Degree, or equivalent experience in Information Systems
- A+, Network +, and MCP certifications
- 3-5 years of relevant technical experience in a remotely managed environment
- Understanding of Audio/Video conferencing systems (Microsoft Teams, GoToMeeting, GoToWebinar, etc.)
- Excellent customer service and interaction skills with non-technical end users
Demonstrable proficiency in understanding, manipulation, and general use of:
- TCP/IP Networking
- Microsoft Office 365
- Team Viewer remote control software
- iOS and Android devices
- Users and Computers in in Workgroups, domains, and Azure AD
Benefits & conditions
Healthcare starting at $45.00 a month through Blue Cross Blue Shield.
- 401k with up to 3% matching.
- Dental and Vision Insurance.
- Life and Disability Insurance.
- Paid Holidays.
- Paid Time Off, 1^st Year = 80 Hours, 2-4 Years = 120 Hours, 5+ Years = 160 Hours.
- Paid training to further hone your craft.
- Tuition reimbursement program.
