Scrum Master

As a Cluster Scrum Master , you will play a key leadership role across multiple Agile squads (6 squads) , ensuring end-to-end delivery, coordination, and continuous improvement at cluster level.

You will work closely with the Cluster Product Owner and be part of the Tribe Leadership Team , contributing to strategic initiatives such as the ESTREEM program , aiming to transform card issuing and payment ecosystems., Delivery & Coordination

• Drive and coordinate end-to-end delivery (development, testing, release, post-production) across the cluster
• Facilitate Scrum of Scrums and cross-squad alignment
• Maintain and manage the cluster delivery roadmap
• Ensure alignment with architecture and strategic initiatives

Agile Leadership & Facilitation

• Act as a servant leader supporting squads and Scrum Masters
• Facilitate cluster ceremonies (refinement sessions, delivery boards)
• Remove impediments at cluster level
• Encourage autonomy, ownership, and collaboration across teams

Stakeholder Management

• Act as a bridge between business and IT
• Coordinate with multiple stakeholders across the tribe and beyond
• Provide clear reporting on delivery progress and risks
• Manage complex dependencies and inter-tribe interactions

Continuous Improvement

• Drive Agile maturity and best practices across the cluster
• Identify and implement process improvements
• Contribute to the overall performance and efficiency of the tribe

Leadership Role

• Act as a spokesperson for the cluster alongside the Product Owner
• Influence decision-making at tribe level
• Support strategic initiatives, including multi-year transformation programs

• Master's degree (Business, Engineering, IT) or equivalent experience
• Minimum 5 years of experience in Agile environments (Scrum Master / Agile Coach / Delivery Lead)
• Proven experience in multi-team / large-scale Agile environments
• Strong ability to bridge business and IT

Technical & Domain Knowledge

• Understanding of cards issuing, payments, or cash management is a strong asset
• Ability to quickly grasp complex product ecosystems
• Strong knowledge of Agile methodologies and scaling practices

Soft Skills

• Excellent communication and stakeholder management skills
• Ability to manage complex environments and conflicting priorities
• Strong helicopter view to manage dependencies and risks
• Leadership and influencing skills
• Proactive, structured, and solution-oriented mindset
• Strong team player with a collaborative approach

Languages

• English: fluent
• French or Dutch: active knowledge of one + passive knowledge of the other