Service Desk Agent

What do you need to succeed in this position?

• A BSc degree in a relevant field (or 3 years of Higher education).
• At least 12 years of IT professional experience.
• Proven knowledge in end-user assistance and support of information systems.
• Working experience with ticketing tool JIRA + Confluence.
• Expert knowledge of Windows or Unix or Linux operating system.
• Good IT skills.
• Knowledge of ITIL.
• Knowledge of wiki, collaborative sites and social networks.
• Strong customer experience skills.
• Able to use the office automation tools (MS-Office).
• Good understanding of IP Telephony (Cisco) would be an asset (not mandatory).
• Previous working in EU Institutions/Agencies would be an asset.
• Ability to participate in multi-lingual meetings, good communication skills.
• Excellent command of the English language.