2nd Line Support Engineer
Xact Placements
Reading, United Kingdom
yesterday
Role details
Contract type
Permanent contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
EnglishJob location
Reading, United Kingdom
Tech stack
Microsoft Windows
Microsoft Active Directory
Azure
Cloud Computing
Dynamic Host Configuration Protocol
DNS
Microsoft Software
Windows Server
Computer Network Technologies
Job description
- Troubleshooting and resolving escalated issues across Windows Server, Active Directory, Microsoft 365, cloud and networking technologies
- Taking ownership of tickets from start to finish, ensuring SLA adherence and excellent customer outcomes
- Working closely with 1st line teams and escalating to 3rd line where appropriate
- Contributing to continuous service improvement, documentation and client satisfaction
Requirements
Our client - a fast-paced Managed Service Provider (MSP) supporting a diverse portfolio of business clients - is looking for an experienced 2nd Line IT Support Engineer who thrives in a client-centric, technical environment.
If you live and breathe MSP operations, enjoy solving complex technical challenges, and want to work with modern technology and a varied client base, this role will suit you perfectly.
Role: 2nd Line IT Support Environment: Managed Service Provider (MSP) - prior MSP experience is essential Career: Hands-on technical role with real client impact and progression opportunities, * Proven experience working within an MSP or managed services environment (this is essential)
- Strong technical knowledge of Windows Server, AD/DNS/DHCP, Microsoft 365/Azure and core networking concepts
- Confident communicator with a customer-focused mindset
- Experience using service desk, PSA and RMM tools
- Relevant certifications (Microsoft, CompTIA, ITIL) or security tooling experience would be advantageous, If you have solid MSP experience and are ready to take the next step in your IT support career, we'd love to hear from you.
