1st / 2nd Line Support Engineer
Xact Placements
Twickenham, United Kingdom
yesterday
Role details
Contract type
Permanent contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
English Compensation
£ 35KJob location
Twickenham, United Kingdom
Tech stack
Microsoft Windows
Networking Basics
Power BI
SharePoint
Office365
Firewalls (Computer Science)
Fortinet
Job description
- Provide 2nd line support across Microsoft, cloud, and network environments
- Support and maintain Microsoft 365, SharePoint, and endpoint management solutions
- Assist with cloud administration, updates, and system improvements
- Coordinate workloads across engineers and support day-to-day service delivery
- Build strong client relationships and deliver excellent customer service
Requirements
- Experience in a 2nd line role within an MSP
- Strong knowledge of Microsoft 365, Windows environments, and basic networking
- Exposure to firewalls (FortiGate desirable) and MDM solutions
- O365 conditional access and SharePoint setup
- PowerBI knowledge advantageous
- Good communication and organisational skills
