Citrix Engineer - Chi or Houston

Insight Global is looking for a Sr. Citrix/Support Engineer for one of its largest airline clients in Chicago. This Sr. Citrix/Support Engineer will be assisting with the virtual desktop infrastructure of our client. The ideal candidate will be proficient in supporting both physical and virtual end-user desktop environments through innovative solutions. Demonstrates a strong drive to take ownership of issues and see them through to resolution. Possesses a keen awareness of emerging technologies that align within our organization. Proactively identifies opportunities for streamlining processes, adding value, and elevating the overall end-user experience. This position requires being present at office 2 days/wk.

• Analyze the experiences of a user and implement solutions that consistently improve user experience

Excellent written and verbal communication skills

• Must be an adaptable self-starter and work with minimal supervision

• Must be able to juggle multiple projects and organize time effectively

• Excellent troubleshooting and problem-solving skills

• Must keep up to date on current technology trends, 5+ years of IT Citrix and Desktop Support for a large enterprise

• Working experience with Windows 10 & 11

• Proficient troubleshooting and installation of MS Office, Teams, and Outlook

• Proficient in engaging with end users on the installation, maintenance, configuration and integrity of operating and software systems

• Experience with Windows Server 2015-2022

• Experience resolving Citrix helpdesk tickets

• Experience with ServiceNow incidents and requests - Background in helpdesk environment

• Airport experience

• Large enterprise experience