Technology Support Specialist (Technology Support Specialist I), Technology Support Center

Under direct supervision of the Deputy CIO and following established guidelines, the incumbent will be responsible for providing a wide range of information technology services to Computer Science and Math. This will include various responsibilities, such as the support of several hardware and software issues, as well as the ability to research and provide faculty and staff with available options to their technology needs. Responsibilities:

• Provide frontline technical support to faculty, staff, and students; escalate complex issues to advanced support teams
• Respond via in-person, virtual, phone, email, and ticketing systems; troubleshoot routine hardware, software, and connectivity issues
• Collaborate with college departments, ITS staff, and student technicians to maintain secure, operational systems; assist with maintenance and updates per guidelines
• Assist with systems administration for mission-critical servers (updates, app packaging, security checks/audits, backups, hardware repair/replacement); keep faculty/staff systems updated
• Monitor and apply approved software and security updates under supervision
• Maintain documentation (system configurations, patch schedules, maintenance logs); support deployments and escalate complex issues
• Support setup, imaging, and deployment of computers, printers, and specialized equipment; prepare classroom/lab technology and support instructional/research environments
• Assist with researching, coordinating, and developing solutions for College IT needs (faculty research, ITS projects, labs, staff tools, special projects); track equipment inventory
• Manage technology assets using Cheqroom; track distribution, returns, and inventory accuracy; assist with automation/scripting tasks
• Provide basic automation/scripting support under supervision to improve efficiency; coordinate with central IT and departments
• Collaborate with ITS units to align departmental technology with institutional standards; support service requests, projects, and procurement
• Support campus initiatives to expand access to college-specific software services
• Provide backup support for TSC and distributed technicians (faculty laptop deployments, system integrations with IT communication/work-order tools)
• Perform other related duties as assigned, Education Code 89521 Requirements : Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant's current and/or former employers to the CSU concerning any substantiated allegations of misconduct. Conditions of Employment Background Check Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. Driver's License Check Possession of a valid Driver's License may be required. Employees in this position will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a valid driver's license and reflects driving record. Mandated Reporter Limited - The person holding this position is considered a limited mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083, revised July 21, 2017

• Equivalent to a bachelor's degree in a related field. Relevant education and/or experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis., + General knowledge of information technology systems, applications, and networks.

• General knowledge of hardware and software troubleshooting and related technology support practices.

• Organizational and time management skills to plan, organize, and prioritize work.

• Attention to detail and accuracy.

• Analytical skills to collect and analyze information and troubleshoot problems.

• Demonstrated communication and interpersonal skills to work with students, faculty, and staff to obtain pertinent information, communicate technical information to diverse audiences, and document issues and resolutions.

• Ability to maintain confidentiality and appropriately handle sensitive information.

• Ability to work independently and as part of a team as well as build relationships with diverse stakeholders.

• Computer skills to appropriately respond to IT complaints and issues. Preferred Qualifications:

• Great customer service skills

• Knowledge of Linux, Apple and Microsoft operating systems

• Knowledge of ITIL processes.

• Proficiency in hardware and software technologies

• Ability to pay attention to details and to meet deadlines and milestones

• Patience and well-developed interpersonal relations skills

• Previous professional experience working in higher education environment is highly desired. +, Bachelor's degree in Business Administration, Computer Science, Mathematics, or related field, AND two (2) years of responsible experience as a Computer Support Analyst or in a related field.

• A comparable amount of training, education, or experience may be substituted for the minimum requirements, Compensation and Benefits: The salary offered will take into account internal equity and experience among other factors. Initial salary step placement will be Step 1-$4,595 per month for qualified candidates CSU Classification Salary Step Range: $4,595-$6,694 per month (Step 1 - Step 20) The application deadline is May 14 th at 11:55PM The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here . Position Information: Work status: Full-time/Non-Exempt/Temporary (up to one year with the possibility of further renewal) Academic year schedule: Monday through Friday (8:00 am - 5:00 pm), some evenings/weekends. Summer schedule: Monday through Thursday (7:00 am - 5:30 pm), some evenings/weekends.

California State University, San Bernardino, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. California State University, San Bernardino is not a sponsoring agency for staff or management positions (i.e. H1-B Visas). CSUSB is not an E-Verify employer and cannot support visa holders with certain requirements (e.g., H1B, F1, STEM OPT)., C SUS B hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents . Statement of Commitment to Diversity In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination. California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion Closing Statement: Reasonable Accommodation We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at benefits@csusb.edu . Smoking CSUSB is a smoke and tobacco-free campus. See policy at https://calstate.policystat.com/policy/6591951/latest/ . Clery Act In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act Learn more about working at the California State University and the impact of our mission, California State University, San Bernardino (CSUSB) is a preeminent center of intellectual and cultural activity in Inland Southern California. Opened in 1965 and set at the foothills of the beautiful San Bernardino Mountains, the university serves more than 20,000 students each year and graduates about 4,000 students annually. CSUSB reflects the dynamic diversity of the region and has the most diverse student population of any university in the Inland Empire, and it has the second highest African American and Hispanic enrollments of all public universities in California. Seventy percent of those who graduate are the first in their families to do so.