Business Systems Analyst I (Business Systems Analyst I), Information Technology Services-2 Positions

Under direct supervision, the Business Analyst supports the daily operations of the Element451 Applicant and Student Engagement Customer Relationship Management (CRM) system. The position is responsible for administering, configuring, monitoring, and continuously improving CRM workflows, campaigns, data processes, and integrations that support admissions, outreach, and student engagement operations across campus. Responsibilities:

• Administer daily operations of Element451 CRM (workflows, campaigns, segments, data integrity) to support MarCom, admissions, outreach, and recruitment
• Monitor system performance and data quality; identify issues and coordinate resolutions per procedures
• Support campus units in meeting enrollment goals; create/maintain workflows, forms, events, appointments, and campaigns
• Participate in CSUSB committees/meetings to assist with project planning
• Support senior BSAs with KPI development; prepare progress, status, and year-end reports
• Maintain CRM documentation and knowledge base; provide user support and troubleshooting
• Assist with training campus users on CRM and project management tools
• Perform data imports, exports, appends, and QA reviews to ensure accuracy and compliance
• Complete other related duties as assigned

• Equivalent to a bachelor's degree in a related field. Relevant education and/or experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis., + General knowledge of principles and concepts of business systems, process analysis, technology applications, and project management.

• Strong organizational and time management skills to plan, organize, and prioritize work.

• Demonstrated communication and interpersonal skills to gather information from clients, communicate technical issues effectively, and produce documentation.

• General knowledge and ability to troubleshoot system issues.

• Ability to maintain confidentiality and appropriately handle sensitive data and information.

• Ability to work independently, as part of a team, and build relationships with diverse stakeholders.

• Analytical skills to collect, analyze, and interpret application process problems and technology needs; to evaluate project performance and manage issues, risk, and changes of scope.

• Computer skills to appropriately troubleshoot and alter systems as required.

• Ability to work with and analyze standard data sets and write reports using database, query language, and analytical tools. Preferred Qualifications:

• General knowledge of principles and concepts of business systems, process analysis, technology applications, and project management.

• Strong organizational and time management skills to plan, organize, and prioritize work.

• Demonstrated communication and interpersonal skills to gather information from clients, communicate technical issues effectively, and produce documentation.

• General knowledge and ability to troubleshoot system issues.

• Ability to maintain confidentiality and appropriately handle sensitive data and information.

• Ability to work independently, as part of a team, and build relationships with diverse stakeholders.

• Analytical skills to collect, analyze, and interpret application process problems and technology needs; to evaluate project performance and manage issues, risk, and changes of scope.

• Computer skills to appropriately troubleshoot and alter systems as required.

• Ability to work with and analyze standard data sets and write reports using database, query language, and analytical tools.

• Experience in higher education admissions or registrar's office is preferred.

• Experience administering CRM platforms, performing data analysis, and supporting business operations satisfactorily is preferred

• Equivalent to a bachelor's degree in business administration, information systems, data analytics, computer sciences, or a related field.

The salary offered will take into account internal equity and experience among other factors. Anticipated hiring range Step 1 $5,787 per month CSU Classification Salary Step Range: $5,787-$8,430 per month (Step 1 - Step 20) The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here . Position Information: Work status: Full-time/Non-Exempt/Temporary (up to one year with the possibility of further renewal) Academic year schedule: Monday through Friday (8:00 am - 5:00 pm), some evenings/weekends. Summer schedule: Monday through Thursday (7:00 am - 5:30 pm), some evenings/weekends.

California State University, San Bernardino, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. California State University, San Bernardino is not a sponsoring agency for staff or management positions (i.e. H1-B Visas). CSUSB is not an E-Verify employer and cannot support visa holders with certain requirements (e.g., H1B, F1, STEM OPT). Education Code 89521 Requirements : Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant's current and/or former employers to the CSU concerning any substantiated allegations of misconduct. Conditions of Employment Background Check Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. Mandated Reporter Limited - The person holding this position is considered a limited mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083, revised July 21, 2017 I-9 C SUS B hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents . Statement of Commitment to Diversity In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination. California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion Closing Statement: Reasonable Accommodation We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at benefits@csusb.edu . Smoking CSUSB is a smoke and tobacco-free campus. See policy at https://calstate.policystat.com/policy/6591951/latest/ . Clery Act In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act Learn more about working at the California State University and the impact of our mission., California State University, San Bernardino (CSUSB) is a preeminent center of intellectual and cultural activity in Inland Southern California. Opened in 1965 and set at the foothills of the beautiful San Bernardino Mountains, the university serves more than 20,000 students each year and graduates about 4,000 students annually. CSUSB reflects the dynamic diversity of the region and has the most diverse student population of any university in the Inland Empire, and it has the second highest African American and Hispanic enrollments of all public universities in California. Seventy percent of those who graduate are the first in their families to do so.