Data Center Engineer

• Provide on-site support for Dell server and data center systems, ensuring rapid issue resolution and minimal downtime.
• Perform hardware maintenance including server builds, swaps, component replacements, and firmware updates.
• Troubleshoot system issues across hardware, firmware, and operating systems, escalating when appropriate.
• Support both reactive and preventive maintenance following established procedures.
• Collaborate with internal teams and customers during service events to ensure clear communication and resolution.
• Document work performed and contribute to shared knowledge and best practices.
• Participate in on-call rotations and support extended coverage when needed.

• Hands-on experience with server hardware (CPU, memory, power supply, GPU replacements, server builds).
• Experience with server swaps and deployments
• Experience replacing server components (CPUs, memory, power supplies, GPUs, full server replacements)
• Experience with water cooling servers (desirable, not required)
• Familiarity with Linux
• Has built PCs
• Follows provided Plan of Action (POA) from support
• Stays current with technology (reading, company announcements, continuous learning)
• Can handle the physical demands of the job, * Experience supporting servers or data center hardware in a field, enterprise, or customer-facing environment.
• Hands-on skills with server components (CPU, memory, power supplies, GPUs, etc.)
• Familiarity with Linux or similar operating systems.
• Strong troubleshooting and problem-solving abilities.
• Comfortable working independently on-site and communicating clearly with customers.
• Willingness to learn and support emerging technologies, including AI platforms.

Proximity & Availability:

• Comfortable with daily commute
• Willing to work shifts and be on-call, * 3 5+ years of experience in technical support, field service, or data center roles
• Associate or Bachelor s degree in IT or related field (or equivalent experience)
• Dell or other vendor certifications are a plus, but not required
• Ability to lift up to 50 lbs, travel to customer sites, and support flexible/on-call schedule