Support Engineer

Sysmind LLC

Dearborn, United States of America

yesterday

Role details

Contract type

Temporary contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Languages

English

Experience level

Senior

Job location

Dearborn, United States of America

Tech stack

JIRA

Linux

Windows Server

Systems Integration

Test Management

Toolchain

CodeBeamer

Artifactory

Job description

Provide L2/L3 support for PTC Codebeamer ALM across production and non production environments Handle incident, problem, and change requests related to Codebeamer Perform root cause analysis and resolution for: Performance issues Configuration errors Workflow and permission issues Coordinate with PTC Support for product defects, hotfixes, and enhancements Configuration & Administration Integrations & Toolchain Support Monitoring, Reporting & SLA Management Strong hands-on experience with PTC Codebeamer ALM