Support Engineer

Microsoft Office Suite: Outlook, Teams, Word, Excel, SharePoint (5-7 years).

What's the Job?

• Manage and triage severity 1 incidents for Microsoft's top-tier customers

• Review long-running cases to determine next steps and actively manage critical customer situations

• Coordinate communication and resources across internal teams and external stakeholders

• Provide timely updates and ensure high-quality customer support during critical issues

• Identify systemic issues and recommend process improvements to prevent future incidents

What's Needed?

Our client, a leading technology organization, is seeking a Support Engineer to join their team. As a Support Engineer, you will be part of the Critical Situation Management Delivery team supporting high-priority customer escalations. The ideal candidate will demonstrate resilience, proactive communication, and problem-solving skills, which will align successfully in the organization., + Extensive experience with Microsoft Office Suite: Outlook, Teams, Word, Excel, SharePoint (5-7 years)

• Strong customer service background, especially in enterprise or high-severity support environments

• Excellent communication skills and ability to operate reliably within a defined shift schedule

• Experience working with Microsoft products and terminology

• Ability to work non-standard hours, including weekends and holidays, as required

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells. _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands -_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _-_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.