Professional, BI Analyst (TCF)

• Implementation and management of cross-functional performance indicators (KPI- s) to deliver related insights, seeking to drive significant impact and value enabled through data-driven decisions across the business.
• Work collaboratively with Lead Business Intelligence Consultant or Supervisor to Plan and deliver analysis to operational management - analysis includes information surrounding root cause, impact assessment and identifying key areas for possible process improvement.
• Package complex & ambiguous information to drive forward actionable insights.
• Leverage data and information structure to ensure - single source of truth.
• Improve the data availability by acting as a Subject Matter Expert between cross functional teams.
• Ensure data accuracy, timeliness and validation prior to presentation.
• Support business solution requirements and partner with the development and application delivery teams on developing reports / dashboards to feed into daily, weekly, monthly, quarterly, and annual KPI's and dashboards.
• Works closely with multi-department Subject Matter Experts to support effective reporting and assist with testing for updates/improvements to existing business systems.
• Develop reference materials for mapping and cross-referencing, creating methods for monitoring and reporting data incidents.Author documentation for SOPs and the knowledge base.Creating playbooks around the role and deliverables.
• Actively promote a culture of collaboration and teamwork across organizational boundaries.Willing to break down functional silos to drive measurable business results.
• Maintain confidentiality., For more information regarding your EEO rights as an applicant, please visit the following websites:
• English: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
• Spanish: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf

Accommodation

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com . All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

For further information on available work states and Equal Employment Opportunity as an applicant, please visit: https://jobs.concentrix.com/north-america-equal-employment-opportunity-information

• 2-4years of experience with data analysis and preparation, including experience with medium to large data sets.
• Strong business and collaboration skills, and responsiveness to service needs and operational demands.
• BPO experience and BPO metrics knowledge preferred.
• Bachelors' degree preferred, preferably in Statistics, Economics, Computer Science, Mathematics, or similar quantitative field.
• Utilization of data discovery tools such as Microsoft Power BI (preferred), Qlik, Tableau, Zendesk, Salesforce etc is an advantage
• Advanced Excel covering Power pivots and Macros.
• Intermediate SQL, data visualization tools, and a strong background in medium to large-scale, shared data environments is preferred.
• Ability to tell a story with data and drive data literacy.
• Excellent communications skills (both verbal and written); ability to interface with senior leadership (working language, plus English).
• Ability to build good relationships and work cross-functionally.
• Creative/Innovative thinking, intermediate analytical and conceptual thinking skills.
• Problem solving skills and process improvement experience with sound decision making
• A sense of urgency and proactivity are essential.Used to working with minimal supervision and results oriented
• Ability to excel in a fast-paced, changing environment, managing multiple priorities and projects simultaneously
• As a global organization, please be aware this role may cover 24x7 through rotation of shifts
• This is an onsite role and ability to work at our Lake Mary, Florida site is a requirement

The base salary range for this position is USD $28- $38 hourly pay (pay rate will not be below applicable minimum wage) , plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, registered retirement savings plan, paid time off and holidays and paid learning days.