IT Support Specialist

• Provide first-level technical support and troubleshooting to field technicians, vendors, and contractors during technology rollouts and hardware installations
• Handle inbound and outbound calls through a structured call queue system supporting multiple IT deployment projects
• Perform issue tracking, system updates, and validation checks using designated tracking applications
• Document and communicate updates via email, Microsoft Excel, and internal systems when not actively handling calls
• Support multiple concurrent IT rollout projects across different store locations and time zones
• Ensure compliance with implementation protocols, escalation procedures, and project requirements

• Minimum 1 year of relevant experience in IT support, help desk, technical support, or call center environment
• High School Diploma or GED required
• Knowledge of troubleshooting, problem-solving, and IT hardware support
• Proficiency with Microsoft Outlook, Word, and Excel
• Flexibility to work shifting schedules (8 AM-8 PM window, including evenings as needed) based on project demands

• Pay: $ 17.24/hr
• Shift: Full-time, Monday-Friday (8-hour shifts; may fluctuate between 8:00 AM-8:00 PM)
• Weekly paycheck
• Paid onsite training (5 days per week during onboarding period)
• Dedicated Onboarding Specialist & Recruiter
• Access to Adecco's Aspire Academy with thousands of free upskilling courses

This IT Support Specialist position is being recruited for by one of our Centralized Delivery Teams and not your local Branch. For instant consideration for this IT Support Specialist position and other opportunities with Adecco in Smithfield, RI, apply today!

Pay Details: $17.24 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance