Entry Level Tech Support - Application Specialist (6mos)

This is a technology rollout support role within a call center environment-supporting field technicians, vendors, and contractors during in-store technology implementations (not a consumer-facing call center)., * Provide first-level technical support to field technicians during store technology installations and upgrades

• Handle inbound and outbound calls related to active rollout projects
• Troubleshoot hardware and basic technical issues in real time
• Update tracking systems and validate data during and after each call
• Communicate updates via email, Excel, and internal systems
• Support multiple projects simultaneously, adapting to shifting priorities and timelines

• Minimum 1 year of relevant work experience
• High School Diploma or GED required
• Strong verbal and written communication skills
• Basic troubleshooting and problem-solving ability
• Comfortable working in a fast-paced, multi-project environment
• Proficiency with Microsoft Outlook, Word, and Excel

Preferred Qualifications

• Experience with IT hardware installations or technical support
• Exposure to technology rollout or implementation projects

• 8-hour shifts (will fluctuate based on project needs)
• Must be flexible to work between 8:00 AM - 8:00 PM, including occasional evenings/nights depending on rollout schedules
• Paid training onsite (5 days/week; schedule within 8 AM - 8 PM window)

Pay Rate: $17.00/hour, paid biweekly, * 401(k)

• Dental insurance
• Health insurance
• Life insurance
• Vision insurance