Technical Support Tech - Technical Support Tech I

We are seeking an Infrastructure Delivery Install Technician for a position in Ohio. The infrastructure team is responsible for the day-to-day installation of servers and network equipment, structured cabling, project work, and capacity management. This role involves working in a dynamic environment to support the stability and sustainability of next-generation networks and contributing to the development of automation and scaling processes. This position requires reporting to a site location in the Ohio area, which may include Hilliard, New Albany, or Dublin., * Partner with cable vendors to install, inspect, and troubleshoot cabling infrastructure.

• Perform installation and maintenance of copper and fiber cable infrastructure.
• Install, test, and troubleshoot fiber optic and copper cabling, including patch panels and patch cords.
• Ensure that data center and vendor installations comply with all installation practices.
• Report current status through a ticketing system, status reports, email, and other communication tools.
• Manage work and priorities through a ticketing system and workflows to complete requests and projects.
• Maintain accurate records and document problems and processes to execute changes within data centers.
• Exhibit quality workmanship on all work and maintain site cleanliness.
• Move integrated enterprise equipment from loading docks into planned positions.
• Manage, check, and coordinate all materials delivered to the site daily.

The successful candidate will possess technical aptitude, effective written and oral communication skills, and the ability to interact with a wide variety of individuals. Strong analytical skills with demonstrated problem-solving ability are required. This role requires exercising a high level of initiative, judgment, and diplomacy.

Work Environment

• Ability to work on your feet for an 8-hour shift, conducting site walks and installation tasks.
• Regularly lift and/or move up to 40 pounds and participate in group lifts for items over 40 pounds.
• Ability to walk job sites, potentially in uneven terrain, and work safely at heights and from ladders.
• This role is in an environment that operates 24/7, with an ability to participate in after-hours support as needed.
• Up to 50% travel within the geographical work area may be required.
• This position is within a restricted access region and requires candidates to be U.S. Citizens. Immigration sponsorship is not available for this role.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details.