Desktop Support Technician - Level 1

The Desktop Support Technician - Level 1 is responsible for providing first-level technical support to end-users, troubleshooting hardware and software issues, and ensuring the smooth operation of desktop systems. This role involves assisting users with IT-related problems, performing system maintenance, and escalating complex issues as needed.

Responsibilities

• Provide first-level technical support for desktops, laptops, printers, and mobile devices.
• Respond to help desk tickets, phone calls, and emails to diagnose and resolve IT-related issues.
• Install, configure, and update software and operating systems.
• Perform basic troubleshooting of network connectivity issues.
• Assist with the setup and deployment of new computers, peripherals, and software.
• Reset passwords and manage user accounts following company policies.
• Document and track all issues in the help desk ticketing system.
• Provide guidance and training to end-users on basic IT processes and security best practices.
• Work with higher-level support teams to escalate and resolve complex technical problems.
• Maintain IT inventory records and ensure proper asset tracking.

• Education: Associate degree in IT, Computer Science, or related field (or equivalent experience).
• Experience: 1+ year of experience in IT support, help desk, or desktop support.

Technical Skills:

• Basic knowledge of Windows and macOS operating systems.
• Familiarity with Microsoft Office 365 and other common business applications.
• Understanding of basic networking concepts (IP addressing, Wi-Fi, VPNs).
• Ability to troubleshoot hardware issues, including desktops, laptops, and printers.
• Experience with Active Directory and password management.

Soft Skills:

• Strong problem-solving and analytical skills.
• Excellent communication and customer service skills.
• Ability to work independently and in a team environment.
• Strong mindfulness and ability to follow instructions., * Certifications such as CompTIA A+
• Experience with IT asset management and software deployment tools.
• Prior experience in an enterprise IT environment with structured ITIL-based processes.

The pay rate for this position is $25.00 per hour. Our benefits package includes medical, dental, and vision insurance options.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details.