Incident Manager (SRE / Operations)

• Lead incident command and management for critical production issues
• Coordinate cross-functional teams during high-severity incidents
• Drive root cause analysis (RCA) and implement preventive measures
• Manage system reliability and operational stability
• Collaborate with SRE, DevOps, and engineering teams
• Ensure effective communication with stakeholders and leadership
• Drive automation and observability improvements
• Handle large-scale change events and system outages
• Maintain incident reports, documentation, and post-mortem analysis
• Continuously improve incident response processes and frameworks

We are seeking experienced Incident Managers with strong expertise in SRE, operations engineering, and incident command. The ideal candidate will lead high-impact incident response, ensure system reliability, and drive cross-functional coordination during outages and large-scale system events., * 6-8 years of experience in:

• Incident Management / Production Support / SRE roles

• Strong expertise in:

• Incident Command & Crisis Management
• Site Reliability Engineering (SRE)
• Operations Engineering

• Strong knowledge of:

• Reliability architecture and system design
• Automation and observability tools

• Proven ability to:

• Lead teams during high-impact outages
• Drive systemic problem resolution

• Excellent executive communication and stakeholder management skills, * Incident Management
• SRE / Operations Engineering
• Monitoring & Observability Tools
• Automation & Reliability Engineering, * Experience in enterprise-scale production environments
• Strong analytical and problem-solving skills
• Ability to work in high-pressure, fast-paced environments, * Rapid and effective incident resolution