IT Engineer

We are looking for an IT Engineer to support and evaluate the technology environment in California. This contract-to-permanent opportunity is ideal for a hands-on, detail-oriented individual who can investigate current systems, identify improvement areas, and help strengthen day-to-day infrastructure performance. The role combines desktop support, technical assessment, and practical problem-solving across user systems, directories, and network-connected assets., Review the existing IT environment to identify operational gaps, technical risks, and opportunities for improvement. Perform asset tracking and verification activities to help maintain accurate inventory records for hardware and related equipment. Conduct testing across workstations, systems, and network components to confirm functionality and uncover issues affecting performance. Provide desktop and help desk support by resolving user-reported incidents, troubleshooting Windows-based devices, and managing service requests. Administer and support Active Directory and Azure Active Directory user access, account maintenance, and related system tasks. Document findings and develop practical remediation recommendations to improve system stability, support processes, and overall IT operations. Assist with network-related troubleshooting by evaluating connectivity issues and reviewing topology information to support efficient resolution. Contribute to technical planning efforts related to transitioning away from the current organizational structure or environment as needed.

5+ years of experience in IT support, desktop engineering, or infrastructure-focused technical roles. Hands-on experience supporting Microsoft Windows environments, including Windows 10 systems. Working knowledge of Active Directory and Azure Active Directory administration. Ability to troubleshoot common hardware, software, and user access issues in a service desk or desktop support setting. Experience handling and prioritizing service desk tickets in a structured support environment. Familiarity with network topology concepts and basic network troubleshooting practices. Strong analytical skills with the ability to assess technical environments and recommend corrective actions.

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