IT Project Coordinator in Houston
Role details
Job location
Tech stack
Job description
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Work Order Management: Accept, enter, and process work orders from clients and internal stakeholders.
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Resource Coordination: Coordinate the recruitment and assignment of field resources to ensure the timely completion of all service and project work activities, maintaining company profit margins.
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Field Partner Allocation: Allocate and assign field partners to perform technology services for clients, ensuring needs are met in a timely and cost-effective manner.
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Project Oversight: Complete pre-calls and ensure field partners are on-time and prepared.
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Client Communication: Manage incoming client requests and provide progress status updates to management, clients, and the team via phone, email, and meetings.
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Interdepartmental Collaboration: Effectively interact and communicate with diverse internal teams to maintain collaborative relationships and achieve client and account objectives.
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Logistics & Procurement: Coordinate the purchase and/or delivery of necessary materials and equipment for work service events.
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System Utilization: Use various tools and systems (SharePoint, MS Excel, ticketing systems, etc.) to log project activities and update project statuses.
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Documentation: Develop and maintain accurate and complete technical and project documentation.
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Deliverable Management: Manage the receipt, review, arrangement, notification, and distribution of deliverables.
Requirements
- Communication
o Advanced communication skills, both verbal and written.
o Strong interpersonal skills with the ability to interact effectively with colleagues, vendors, and clients at all levels.
o Strong negotiation skills.
- Cognitive
o Ability to read and interpret Statements of Work (SOWs) and Scopes of Work (SOWs).
o Impeccable attention to detail.
o Excellent time management skills with the ability to multitask and balance multiple projects simultaneously.
o Analytical and problem-solving capabilities to react promptly and efficiently to project adjustments.
o Ability to interpret a variety of instructions in written, oral, diagram, or schedule form.
- Project Management
o Clear understanding of project deadlines, scopes of work, and project life cycles.
o Proven ability to work effectively both independently and in a team environment.
o Strong knowledge of budgetary and financial details.
- Tools & Systems
o Intermediate knowledge of the Microsoft Office Suite (Excel, Word, Outlook).
o Experience with ticketing systems, CRM, and/or database software is a plus.
- Technical
o Intermediate technical knowledge of the information technology and telecommunications industries (e.g., cabling infrastructure, telecommunications, network equipment installation/configuration, basic networking).
o Basic knowledge of network equipment, i.e access points, routers, switches, and modems.
- Education & Experience
o 2-3 years related experience in a technical field or project coordinator or dispatch role.
Benefits & conditions
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Category: Full-time, 40 hours/week BENEFITS:
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Health, Vision and Dental Insurance, FSA, HSA, PTO
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100% Company Match 401(k)
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Casual Dress Code
