Application Support Technician (Tier II) in Lehi

As part of the Application Support team, you will play a critical role in supporting enterprise applications, ensuring operational stability, and helping shape the technical direction of key platforms. This is a newly added position designed for a motivated professional eager to contribute to a rapidly growing technology ecosystem., In this role, you will provide advanced application support, collaborate with development and engineering teams, and help maintain a best-in-class user experience for internal and external stakeholders. You will proactively monitor system performance, troubleshoot complex technical issues, and support key communication and customer-engagement platforms., * Foster high-quality communication and collaboration across cross-functional IT groups.

• Create and maintain user documentation and training materials for common issues and solutions.
• Provide advanced troubleshooting for application, network, and hardware challenges.
• Manage escalation workflows and triage critical issues to development and engineering teams.
• Participate in development team stand-ups, review critical issues, and assist with tracking and resolving software defects.
• Build and maintain strong working relationships with engineering and customer support partners.
• Monitor application and system alerts, using established tools to ensure system reliability and performance.

• 3+ years of dedicated application support experience in a corporate environment.
• Experience with Contact Center platforms such as AWS Connect or Salesforce Service Cloud (or similar).
• Strong technical troubleshooting skills, including the ability to resolve complex issues through multiple problem-solving methods.
• Understanding of contact center technology, including IVR systems and outbound dialing.
• Experience configuring, managing, and optimizing predictive dialers.
• Working knowledge of Windows and macOS; foundational understanding of Linux/Unix environments.
• Proficiency in Microsoft Excel and Word; solid keyboarding skills.
• Familiarity with Google Workspace and Okta.
• Experience with communication or contact center platforms (additional systems are a plus)
• Excellent written and verbal communication skills, including phone and email communication.
• Strong planning, organizational, and reporting abilities.
• Proven presentation and facilitation skills.
• Ability to work independently and collaboratively in a team environment.
• Willingness to participate in a rotating on-call schedule.

Qualifications:

Experience With The Following Applications

• Salesforce
• ServiceNow
• Okta
• Jira
• Dizzion

Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family's needs. For details, please review the DAHL Benefits Summary: https://www.dahlconsulting.com/benefits-w2fta/.

Energy Jobline is the largest and fastest growing global Energy Job Board and Energy Hub. We have an audience reach of over 7 million energy professionals, 400,000+ monthly advertised global energy and engineering jobs, and work with the leading energy companies worldwide. We focus on the Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well as emerging technologies in EV, Battery, and Fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers., Our client, a leading innovator in the residential solar and home electrification industry, is seeking an Applications Support Technician to join their expanding technology organization. This company is at the forefront of clean-energy solutions, serving customers nationwide through modern digital platforms and a high-volume contact center environment.