IT Support Engineer
Role details
Job location
Tech stack
Job description
This opportunity sits within our IT function, supporting a globally distributed business while being the primary on-site IT presence in our London office.
As an IT Support Engineer, you will act as the face of IT locally-providing hands-on, in-person support to colleagues and ensuring a seamless technology experience across the office. This is not a purely ticket-driven role; it's suited to someone who enjoys building relationships, taking ownership of issues end-to-end, and delivering a high standard of service in a professional environment. Responsibilities:
- Provide on-site, face-to-face IT support, acting as the first point of contact for all user issues and requests
- Diagnose and resolve a high volume of technical issues at first contact, minimising escalations
- Deliver a seamless onboarding experience for new joiners, ensuring all equipment and access is ready from day one
- Support workplace technology including laptops, peripherals, meeting room systems and collaboration tools
- Log and manage incidents and service requests in line with service management processes
- Build strong relationships with users through clear communication and proactive support
- Collaborate with Service Desk and senior IT teams to resolve more complex issues
- Maintain and improve knowledge base documentation and standard operating procedures
- Contribute to IT projects and continuous improvement initiatives, supporting local rollouts and enhancements
Values
Our four core values are the cornerstones of culture at Interpath and steer everything from everyday decisions to larger strategic initiatives. Our Interpath Values are;
Do the right thing - Our comfort zone is uncomfortable. We always make the right decision, not simply what is easy or popular.
All hands on deck - stand shoulder-to-shoulder with colleagues and clients, be that physically or from afar. Our individual expertise may find the answers, but implementation happens though teamwork.
Passion drives success - The impossible is always possible. We push the boundaries of what is expected because we're never satisfied with the status quo. Our clients expect the right result when they engage with us, and it's only by delivering this that we win.
Embrace different - cultures to mindsets, we welcome all. We believe that people are equal, but not the same.
Requirements
- Proven experience providing on-site or user-facing IT support within a corporate or professional services environment
- Native or fluent English is essential. Additional European languages such as French, Spanish or German are advantageous.
- Strong technical knowledge of Microsoft 365 (Outlook, Teams, SharePoint, OneDrive), Active Directory / Entra ID, and Windows operating systems
- Hands-on experience supporting end-user devices, meeting room technology and office IT environments
- Strong customer service mindset with the ability to communicate effectively with non-technical users
- Ability to take ownership of issues through to resolution in a fast-paced environment
Desirable:
- Exposure to business applications such as Salesforce, Upslide or Nitro PDF
- Experience with ITSM tools and ticketing systems
- Basic understanding of ITIL principles
- Additional language skills to support a global user base
Benefits & conditions
At Interpath, our people lie at the heart of our business. That's why we provide employees with a competitive and comprehensive reward package including compelling salaries and a range of core and optional benefits. Read more about our benefits; Company Benefits - Interpath
