Junior IT Support Engineer

• Manage and resolve IT support tickets (desktop & remote support)
• Administer users in Active Directory and Microsoft 365
• Build and deploy laptops/desktops
• Assist with patching, updates, and security tasks
• Support VPN access and endpoint security alerts
• Maintain IT asset records and documentation
• Assist with IT projects and compliance activities

Technologies:

• Active Directory
• Support
• Microsoft 365
• PowerShell
• Security
• VPN
• Windows
• Office 365, We are Smart Payment Technologies, a company delivering innovative, secure, and tailored payment solutions to businesses across the UK. Our IT team supports a hybrid Microsoft-based infrastructure across multiple UK offices, ensuring the reliability, security, and performance of our business-critical payment platforms. We are seeking a proactive Junior IT Support Engineer, based in Coalville, with occasional UK travel and some out-of-hours work required. A DBS and credit check will be completed by us, and we require candidates to hold a valid passport.

• Windows 10/11 troubleshooting
• Active Directory / Microsoft 365 admin
• Basic networking (DNS, DHCP, VPN)
• Experience with ticketing systems
• Strong problem-solving skills
• 1st Line support experience (desirable)
• Intune, PDQ Deploy or similar tools (desirable)
• Basic PowerShell (desirable)
• Awareness of security/compliance standards (desirable)
• Understanding of regulated environments (PCI DSS, Cyber Essentials, ISO 27001) (desirable)