Help Desk Manager

• Be responsible for overall management support and coordination for Help Desk support for Tier levels I/II/III (e.g., Tier I (phone and e-mail), Tier II (on-site, floor), Tier III (advanced hardware and software break/fix)), and Asset Management.
• Lead a team of technicians providing broad-based technical support to end-users of networks, systems, and related services.
• Provide support to a customer base of over 3,200 users in a high-profile environment.
• Be required to work onsite in downtown Washington, DC five (5) days per week.

We are looking for a highly qualified, experienced, and self-motivated individual to perform the duties of a Help Desk Lead to support a potential future business opportunity located in Washington, DC. The ideal Help Desk Lead will, * Bachelor's degree in Computer Science, Engineering, Information Systems, Business, or other relevant discipline or related field

• 5+ years' overall experience with increasing responsibilities in information systems management
• 3+ years supervisory experience
• Information Technology Infrastructure Library V4 (ITIL 4) certification
• Industry-specific certification, such as CompTIA A+ certification, Microsoft Certified Solutions Expert (MCSE), Help Desk Institute (HDI) certification, or equivalent
• Expert working knowledge of ServiceNow
• Experience in a quality assurance environment that includes, at a minimum, knowledge of customer satisfaction tracking, user complaint and monitoring programs, and quality control programs
• Excellent written and verbal communication skills, including experience in presenting material to senior Government officials
• Proven experience with manpower utilization, training, problem resolution, and employee relations (including teaming partners or subcontractors)

Requirements:

• Candidates must pass a Criminal Background check

We offer competitive compensation and an extraordinary benefits package including health, dental, and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com .