Systems Engineer

SHINE Systems is hiring a Systems Engineer to support our customer in the Aerospace and Defense industry, As a Systems Engineer in this role:

• Provide community management and help desk support for users, including access issues, feature questions, and issue triage during core support hours.
• Serve as a resource on IC Spaces capabilities, configurations, and use cases for analysts, collectors, and other personnel.
• Train and brief users at all levels (working to senior leadership) through webinars, documentation, and live briefings.
• Actively engage communities by answering questions, monitoring discussions, and promoting constructive participation.
• Build, support, and improve community structures and groups; identify community owners and recommend structural or usability improvements.
• Capture, document, and communicate user requirements; submit, review, and provide feedback on enhancement and bug tickets.
• Maintain and update training materials, feature documentation, and release communications.
• Track and report community support metrics, help desk activity, and weekly/recurring program reports.

To be eligible for this demanding position, the ideal candidate should demonstrate the following experience and qualifications: Required Education and Years of Experience: 9 years of experience in Systems or IT-related roles or a highly related field of work with similar scope and responsibilities. A Bachelor's degree may be substituted for 4 years of experience and a Master's Degree may be substituted for 6 years of experience., + Active TS/SCI with active CI Polygraph clearance.

• Strong oral and written communication skills, including experience briefing and training diverse audiences.

• Self-starter and motivated learner with the ability to quickly learn new platforms, tools, and technologies.

• Knowledge of community management concepts and best practices.

• Familiarity with the Intelligence Community mission, intelligence cycle, or similar enterprise collaboration environments.

• Ability to troubleshoot issues, coordinate with stakeholders, and "firefight" service or platform problems.

• Experience engaging users in online collaboration platforms and moderating forums or communities.

• Proficiency with Microsoft Office tools.

• Basic, working knowledge (or ability to learn) HTML, CSS, and JavaScript to support simple page design and user assistance. Desired Qualifications:

• Strong background in communication, with a track record of effectively engaging with customer, program leads, leadership teams, and engineers to convey complex concepts and strategies. Telework/Remote Availability: No telework approved at this time.